NHTSA Complaint #10960097 — 2016 TOYOTA HIGHLANDER VEHICLE SPEED CONTROL

Complaint Details

ODI Number	10960097
Vehicle	2016 TOYOTA HIGHLANDER
Component	VEHICLE SPEED CONTROL
Date of Incident	November 12, 2016
Date Filed	March 11, 2017
Mileage	205 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	GA

Consumer Description

WHEN THE CRUISE CONTROL IS ENGAGED AND THE VEHICLE IS ON A DECLINE THE CRUISE CONTROL DOES NOT MAINTAIN THE SET SPEED. I NOTICED THIS SEVERAL TIMES WHILE ON THE INTERSTATE TRAVELING BETWEEN 65-75 MPH. EACH TIME THERE WAS A CAR AHEAD OF ME AND I NARROWLY AVOIDED WHAT COULD HAVE BEEN TRAGIC ACCIDENTS. THE FIRST TIME IT HAPPENED I THOUGHT IT WAS A FLUKE SO I CONTINUED TO USE THE CRUISE CONTROL AS I WOULD NORMALLY DO. AFTER IT HAPPENED AGAIN I DECIDED NOT TO USE THE CRUISE CONTROL AT ALL WHICH WAS VERY FRUSTRATING CONSIDERING THE VEHICLE WAS LESS THAN 2 WEEKS OLD AND I PURCHASED IT JUST FOR LONG FAMILY TRIPS. THERE IS ALSO A WIND WHISTLING NOISE COMING FROM THE PASSENGER SIDE OF THE VEHICLE. I TOOK IT TO DEALERSHIP FOR THE NOISE ISSUE AND I WAITED THERE FOR 5 HOURS ONLY FOR THEM TO TELL ME THAT IT'S A KNOWN ISSUE AND THERE IS NO FIX FOR IT. THIS HAS TURNED OUT THE BE THE WORST CAR EXPERIENCE I'VE EVER HAD.

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