NHTSA Complaint #10959922 — 2016 RAM 1500

AT APPROXIMATELY 4700 MILES THE VEHICLE BEGAN TO HARSHLY SHIFT FROM 2ND GEAR TO 1ST GEAR WHEN SLOWING TO A STOP, IN SLOW MOVING TRAFFIC OR PULLING IN TO A PARKING SPACE. THE VEHICLE WILL LUNGE FORWARD WHEN THIS OCCURS FEELING AS THE VEHICLE WAS TAPPED FROM BEHIND. THE VEHICLE WAS RETURNED FOR SERVICE AT THE ORIGINAL SELLING DEALER WHO ACKNOWLEDGED THE PROBLEM AND PROCEEDED TO PERFORM A "QUICK LEARN" PROCEDURE WHICH RE-CALIBRATES THE TRANSMISSION SHIFT PATTERNS. UPON DRIVING THE VEHICLE AFTER THIS SERVICE NOTICED IT DID NOT RESOLVE THE ISSUE. SCHEDULED ANOTHER APPOINTMENT WHERE THE DEALER REPLACED THE TRANSMISSION VALVE BODY AND CONTROLLER. AFTER DRIVING THE VEHICLE FOR 3 WEEKS THE ISSUE RETURNED. THE RAM FACTORY REPRESENTATIVE COORDINATED FOR THE TRUCK TO BE DROPPED OFF AT THE DEALERSHIP SO HE COULD SEE THE PROBLEM. I PROVIDED DETAILED INFORMATION OF EXACTLY WHEN THE PROBLEM OCCURRED AND SPECIFICALLY THAT THE TRANSMISSION NEEDED TO BE ABOVE 170 DEGREES. THIS INFORMATION WAS IGNORED AND THE REP DIDN'T SEE THE PROBLEM. AFTER 6 MONTHS OF DEALING WITH THE ISSUE CONTACTED RAM CORPORATE AND WAS INFORMED THAT THE DEALER NEVER FOLLOWED UP WITH REQUEST FROM THE ENGINEERS IF THEIR SERVICE REPAIRED THE PROBLEM. WAS INSTRUCTED TO TAKE THE VEHICLE TO ANOTHER DEALER UNDER AN ESCALATED CASE. TO SUMMARIZE THE REST THE VEHICLE HAS BEEN TO THE DEALER SEVERAL MORE TIMES, HAD FIRMWARE FLASHES AND SAID THEY HAVE NO OTHER REPAIR OPTIONS, THE LATEST IS RAM HAD ANOTHER REPRESENTATIVE DRIVE THE VEHICLE ONCE AGAIN IGNORING THE CIRCUMSTANCES OF WHEN THE ISSUES OCCURS AND SAYS THAT HARSH SHIFTING IS INERRANT ONCE THE VEHICLE BREAKS IN AT 5 - 6 THOUSAND MILES EVEN THOUGH THEY COULDN'T GIVE ME AN EXPLANATION OF HOW THEY WERE DESCRIBING "HARSH SHIFTING". RAM CLOSED THE CASE SAYING THEY HAD NO FURTHER REPAIRS FOR THE VEHICLE BECAUSE THE FACTORY REPRESENTATIVE SAYS IT IS ACCEPTABLE.