NHTSA Complaint #10959903 — 2009 AUDI Q7 FUEL/PROPULSION SYSTEM

Complaint Details

ODI Number	10959903
Vehicle	2009 AUDI Q7
Component	FUEL/PROPULSION SYSTEM
Date of Incident	March 10, 2017
Date Filed	March 10, 2017
Mileage	N/A miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	MA

Consumer Description

I RECENTLY MOVED FROM BOSTON TO MADRID / SPAIN BRINGING MY CAR WITH ME (NOVEMBER) AT THE SAME TIME, IN NOVEMBER 2016, I WAS INFORMED WITH RESPECT TO A SAFETY RECALL 20W9 I CONTACTED AUDI OF AMERICA TO GET A SOLUTION. AUDI US REDIRECTED ME TO AN AUDI DEALER IN SPAIN TO GET THE ISSUE FIXED. THE DEALER IN SPAIN DO NOT WANT TO SOLVE THE PROBLEM, NOT EVEN WANTS TO TELL ME IF THE CAR IS SAFE (AND I HAVE 5 KIDS). I EVEN OFFERED TO PAY ANY FIXING MYSELF BUT AUDI DO NOT WANT TO TELL ME WHETER THE CAR HAS A PROBLEM OR NOT. NOW I HAVE THE CAR WITH A SAFETY RECALL THAT NO ONE WANT TO FIX, AND AUDI US IS NOT GIVING ME A PROPER SOLUTION TO GET THE ISSUE RESOLVED I PROVIDED AUDI US WITH MY CURRENT CONTACT INFORMATION THAT I FACILITATE YOU AGAIN PROVIDED YOU NEED IT LUIS MORENO C/ PENA AUSEBA N2, BAJO A 28034 MADRID SPAIN CELL: +34 615 90 13 11 EMAIL ADDRESS: [email protected] PLEASE LET ME KNOW HOW TO PROCEED, I AM VERY WORRY ABOUT THIS ISSUE

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