NHTSA Complaint #10959635 — 2010 SUBARU OUTBACK

SUBARU TECH SERVICE BULLETIN 16-90-13R - AFFECTS 2010 - 2012 CONTINUOUSLY VARIABLE TRANSMISSION EQUIPPED OUTBACK AND LEGACY MODELS CAR EXHIBITS SYMPTOMS LISTED IN ABOVE TSB. CAR STALLS / SEVERELY HESITATES WHEN TAKING OFF FROM REST DUE TO ISSUE WITH POORLY DESIGNED THRUST WASHER IN TORQUE CONVERTER. DISCOVERED ISSUE AS DESCRIBED AFTER PURCHASE FROM USED DEALERSHIP. CAR WOULD STALL OUT WHEN TAKING OFF FROM REST IN INTERSECTIONS OR PULLING OUT INTO TRAFFIC. THIS COULD RESULT IN A SERIOUS COLLISION IF NOT PROPERLY ADDRESSED / REPAIRED. UPON FURTHER INVESTIGATION, CAR HAD HAD TRANSMISSION FLUSHED 2X ACCORDING TO CARFAX AT MFG DEALERSHIP BY PREVIOUS OWNER, ISSUE UNRESOLVED. CONTACTED SUBARU OF AMERICA (SOA) UPON DISCOVERING ISSUE. SUBARU ACKNOWLEDGED THE PROBLEM AS A KNOW ISSUE BUT ASSERTED THAT THEY WOULD NOT FINANCIALLY COVER WHAT SEEMS TO BE A SERIOUS SAFETY ISSUE. TECHNICAL SERVICE BULLETIN SHOULD BE ESCALATED TO A SAFETY RECALL AND SUBARU OF AMERICA FORCED TO MAKE REPAIRS TO AFFECTED VEHICLES. ATTACHED ARE COPY OF TECHNICAL SERVICE BULLETIN AND CARFAX HISTORY REPORT FOR VEHICLE IN QUESTION.