NHTSA Complaint #10958557 — 2014 SUBARU XV CROSSTREK

ELECTRICAL SYSTEM issue reported to NHTSA

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Complaint Details

ODI Number 10958557
Vehicle 2014 SUBARU XV CROSSTREK
Component ELECTRICAL SYSTEM
Date of Incident
Date Filed
Mileage 22,000 miles
Crash No
Fire No
Injuries 0
Deaths 0
Vehicle Towed No
State CA

Consumer Description

THREE TIMES I HAVE SAFELY STOPPED MY CAR TO TAKE A PHONE CALL. I PUT THE GEAR IN PARK AND LEFT THE KEY IN ACC/ACCESSORY POSITION. EACH TIME THE ACC/ACCESSORY POSITION HAS TOTALLY DRAINED THE BATTERY IN 5-10 MINUTES. SUBARU DEALER SERVICE HAS INFORMED ME THAT ALL MODELS FROM 2014 HAVE A "WEAK" UNDERPERFORMING BATTERY AND THEY REPLACE THE DAMAGED BY DEPLETION BATTERY WITH THE SAME BATTERY. SUBARU HAS NEVER WARNED ANYONE OR ACKNOWLEDGED THIS PROBLEM. I FEEL IT IS DISHONEST AND DANGEROUS TO HAVE THIS IN THE MANUAL "THE SECOND POSITION IS THE ACC/ACCESSORY POSITION, WHICH ALLOWS YOU TO USE YOUR RADIO, WINDSHIELD WIPERS, AND OTHER ACCESSORIES WHILE THE ENGINE IS OFF." WHEN IN FACT YOU CAN NEVER SAFELY USE THE ACC POSITION. I HAVE BEEN LUCKY -- I WAS ON CITY STREETS. WHAT ABOUT SOMEONE ON THE HIGHWAY STOPPING TO USE THEIR PHONE. OR EVEN TO REST? ANOTHER FACT: SUBARU NEVER REVEALED WHAT WAS HAPPENING TO ME. THE THIRD AAA DRIVER TO COME TO JUMP MY CAR TOLD ME WHAT WAS GOING ON. I THEN CONFRONTED SUBARU DEALER SERVICE AND THEY ADMITTED THIS WAS THE TRUTH. SUBARU NEEDS TO INFORM / WARN ALL THE 2014 OWNERS THAT THERE IS NO WORKING ACC POSITION IN ALL THESE CARS.

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