NHTSA Complaint #10958399 — 2011 SUBARU OUTBACK

2011 SUBARU OUTBACK WORN TORQUE CONVERTER THRUST WASHER TECH SERVICES BULLETIN #16-90-13R. ENGINE SHUDDERS AND STALLS ON QUICK STOPS LIKE AT STOP LIGHT OR AT STOP AT TOP OF AN INCLINE LIKE EXITING A PARKING GARAGE. ISSUE WAS DIAGNOSED AT MY AUTHORIZED SUBARU SERVICES DEPT YESTERDAY THAT IT WAS TORQUE CONVERTER AND I'D BE RESPONSIBLE FOR REPAIR COST. SERVICE TECH AND SERVICE DEPT MANAGER CONFIRMED THAT THEY DID AGREE WITH MY INPUT WHEN PRESENTING THE CAR. I WAS THE ONE WHO DIAGNOSED THE PROBLEM -- WHICH THEY CONFIRMED. BULLETIN STATES THE AVAILABILITY OF A COUNTERMEASURE TORQUE CONVERTER ASSEMBLY THRUST WASHER CHANGED FROM SOLID BRUSHING TYPE TO NEEDLE BEARING TYPE. I HAVE READ EXTENSIVE COMPLAINTS FROM OTHER OWNERS EXPERIENCING THIS PROBLEM. THIS IS A VERY SERIOUS ISSUE THAT IF NOT RESOLVED CAN RESULT IN INJURY OR DEATH. I WAS ALMOST IN AN ACCIDENT BECAUSE OF THIS DEFECT LAST WEEK. SUBARU ACKNOWLEDGES THE DEFECT...BUT HAS DONE NOTHING ABOUT IT. THIS NEEDS TO BE A SAFETY RECALL BEFORE SOMEONE GETS KILLED!!! IN SOME CASES THIS DEFECT HAS CAUSED A FIRE IN THE ENGINE. CONSUMERS HAVE DOCUMENTED THIS SERIOUS DEFECT ON NHTSA, CAR TALK, CARS.COM. SUBARU NEEDS TO RECALL THESE VEHICLES!!!!