NHTSA Complaint #10957858 — 2002 MERCEDES BENZ ML320

TL* THE CONTACT OWNS A 2002 MERCEDES-BENZ ML320. THE CONTACT STATED THAT THE VEHICLE WAS RIDING EXTREMELY ROUGH AND FAILED TO ACCELERATE. THE VEHICLE WAS DIAGNOSED BY TWO INDEPENDENT MECHANICS WHO STATED THAT THE CATALYTIC CONVERTER NEEDED TO BE REPLACED. IN ADDITION, THE VEHICLE WAS TAKEN TO A DEALER WHO STATED THAT THE PART WAS NO LONGER IN PRODUCTION AND THAT THE CONTACT MAY REPLACE THE PART WITH AN AFTERMARKET CATALYTIC CONVERTER; HOWEVER, THE VEHICLE MAY NOT PASS AN EMISSIONS INSPECTION. THE CATALYTIC CONVERTER FAILED ON THE FRONT PASSENGER SIDE AND THE CONTACT WAS UNCERTAIN OF WHO WOULD BE ABLE TO REPLACE THE PART WITH AN OEM CATALYTIC CONVERTER. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE CONTACT WAS WAITING FOR THEM TO DETERMINE A SOLUTION TO REPAIR THE VEHICLE. THE APPROXIMATE FAILURE MILEAGE WAS 150,000.