NHTSA Complaint #10957806 — 2012 JEEP COMPASS

AIR BAGS issue reported to NHTSA

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Complaint Details

ODI Number	10957806
Vehicle	2012 JEEP COMPASS
Component	AIR BAGS
Date of Incident	March 1, 2017
Date Filed	March 1, 2017
Mileage	N/A miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	MD

Consumer Description

I RECEIVED A RECALL FOR A DEFECTIVE SEAT BELT AND AIR BAG ASSEMBLY IN MY 2012 JEEP COMPASS WEEKS AGO. BECAUSE THIS VEHICLE IS USED IN A FLEET CAPACITY, I PULLED IT FROM SERVICE IMMEDIATELY. I TALKED TO DODGE AND WAS TOLD THERE IS NO REMEDY AT THIS TIME. I THEN ASKED FOR A LOANER VEHICLE UNTIL MY VEHICLE WAS SAFE TO DRIVE AND WAS TOLD THAT DODGE DOESN'T HAVE A RENTAL PROGRAM FOR RECALLS. I DON'T KNOW HOW THIS MANUFACTURE DOESN'T HAVE A PLAN TO RECTIFY AN INCONVENIENCE THAT THEIR CUSTOMERS HAVE TO GO THROUGH REGARDING A PROBLEM THAT WASN'T THE CUSTOMERS FAULT TO BEGIN WITH. I'M VERY UNHAPPY DODGE TREATS CUSTOMERS LIKE THIS.

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