NHTSA Complaint #10957550 — 2017 INDIAN ROADMASTER

POLARIS CASE # 4018942. ON FEBRUARY 3, 2017 AT ABOUT 5:00 ' 5:30PM EST, MY 2017 INDIAN ROADMASTER (THE 'BIKE') RETURNED THREE COMPUTER ERRORS AND FAILED TO START WHILE I WAS PARKED IN A PARKING LOT LOCATED AT 4260 PEACHTREE RD NE IN BROOKHAVEN, GA. THE INFORMATION CENTER ON THE BIKE DIRECTED ME TO 'CONTACT DEALER' (THE 'INCIDENT'). AT THE TIME OF THE INCIDENT, THE BIKE HAD 837 MILES ON IT. I CONTACTED DEALER AS INSTRUCTED, WHO REFERRED ME TO DEALER'S SERVICE DEPARTMENT PARTNER ("SERVICE"). SERVICE INSTRUCTED ME THAT THERE WERE KNOWN ISSUES WITH THE ENGINE CONTROL MODULE ('ECM') AND MAIN WIRING HARNESS ('MAIN HARNESS') DISCONNECT THROUGH VIBRATION, BUT SUCH ISSUES ARE REPAIRED OSTENSIBLY BY A NYLON ZIP-TIE AS A TEMPORARY SOLUTION AWAITING MANUFACTURER ACTIONS. THE ECM HAS NO POSITIVE LATCHING COMPONENT ON IT TO SECURE THE MAIN HARNESS TO THE ECM AND THUS MAINTAIN A SOLID CONNECTION. THE MAIN HARNESS VIBRATES LOOSE OVER TIME, IN MY CASE 837 MILES, FROM THE ECM AND THUS KILLS THE BIKE, JUST AS I EXPERIENCED. DEALER REPORTED THAT MY INCIDENT IS ONE OF AT LEAST TWO THAT HAVE OCCURRED WITH THE ECM AND MAIN HARNESS ON A BRAND-NEW CHIEFTAIN AND MY ROADMASTER (DOP 12/2/2016), SINCE ON OR ABOUT OCTOBER, 2016; DEALER HAVING SOLD ABOUT 20 MOTORCYCLES SINCE OCTOBER, 2016. THAT IS A FAILURE RATE OF 10% FROM DEALER ALONE OVER A ROUGHLY 1/3 OF A YEAR. IT IS NOTEWORTHY THAT THE BIKE IS COMPLETELY POWERED OFF WHEN THE MAIN HARNESS DISCONNECTS FROM THE ECM: THE ENGINE DIES, NO TURN SIGNALS FUNCTION, NO EMERGENCY FLASHERS, NO HEADLIGHTS OR TAILLIGHTS. I HAPPENED TO BE IN A PARKING LOT AT THE TIME OF OCCURRENCE. HOWEVER, WERE THIS TO HAPPEN AT SPEED ON A FREEWAY, OR ON A TWO-LANE HIGHWAY ON WHICH THERE IS NO SHOULDER, A FREQUENT OCCURRENCE IN THIS PART OF GEORGIA, SUCH FAILURE COULD HAVE MORE DIRE CONSEQUENCES. IN MY VIEW, LIVES ARE AT RISK.