NHTSA Complaint #10956890 — 2013 HONDA ODYSSEY

ON 2/22/2017, MY WIFE WAS DRIVING VEHICLE, SUDDENLY HESITATES AND STALLS. PROCEEDS TO THE NEAREST VEHICLE SERVICE LOCATION (NOT A HONDA DEALER). TECHNICIAN EVALUATES CODES (ALL MISFIRES - P0304, P0305, P0306 & P0300). INFORMS WIFE OF PISTON/ENGINE RECALL AND SERVICE BULLETINS. REPLACES 3 SPARK PLUGS TO MAKE VEHICLE DRIVABLE AND CLEARS CODES. ADVISES TO CONTACT HONDA DEALERSHIP. I CONTACT DEALERSHIP AND MAKE APPOINTMENT FOR NEXT MORNING (2/23). AFTER BRINGING IN VEHICLE, DEALER ADVISES THAT UNDER WARRANTY THEY ARE NOT AUTHORIZED TO DO REPAIR AS THE CODES WERE CLEARED BY 3RD PARTY AND ARE NOT SHOWING NOW. THEIR RECOMMENDATION IS TO DRIVE VEHICLE UNTIL ISSUE ARISES AGAIN (NOT IF ISSUE ARISES, BUT WHEN ISSUE ARISES) AND TO HAVE IT BROUGHT BACK TO DEALER FOR REPAIR. I EXPRESSED CONCERN THAT THIS IS A KNOWN AND DOCUMENTED DEFECT, YET THEY WILL NOT REPAIR. I ALSO EXPRESSED THAT THIS IS A LEGITIMATE SAFETY CONCERN IN THAT THE FAILURE WAS SUDDEN AND UNEXPECTED AND THAT IF MY WIFE WAS DRIVING THE VEHICLE WITH MY CHILDREN ABOARD AND THE FAILURE OCCURS IN TRAFFIC OR AS SHE IS MERGING OR ENTERING A ROADWAY, A CRASH CAN OCCUR. DEALER MAINTAINED POSITION THAT THEY WERE NOT AUTHORIZED TO DO THE WORK UNDER THE WARRANTY. CONTACTED AMERICAN HONDA AND WAS TOLD THAT WORK WOULD NOT BE AUTHORIZED DUE TO 3RD PARTY CLEARING CODES. HONDA ASSIGNED CASE MANAGER AND CASE NUMBER ([XXX]) AND ADVISED THE SAME. I HAVE ASKED TO SPEAK TO SUPERVISORS, BUT HAVE NOT RECEIVED A RESPONSE TO DATE. AM CONCERNED THAT THIS IS A KNOWN DEFECT, WITH A KNOWN REPAIR, AND HONDA'S REFUSAL TO ADDRESS IS A SIGNIFICANT SAFETY CONCERN. NOTICED SIMILAR COMPLAINTS LISTED AS NHTSA 10950032, 10907653, 10875963, 10682162, 10660226, 10588234, 10496891. DEALERSHIP IS HONDA KINGSPORT (TN). INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR