NHTSA Complaint #10955909 — 2011 AUDI Q5

FUEL SYSTEM, GASOLINE issue reported to NHTSA

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Complaint Details

ODI Number	10955909
Vehicle	2011 AUDI Q5
Component	FUEL SYSTEM, GASOLINE
Date of Incident	January 11, 2017
Date Filed	February 16, 2017
Mileage	N/A miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	DC

Consumer Description

WE WERE TRANSFERRED FROM CHICAGO TO GERMANY AT THE END OF 2014 AND AS THE AUDI RECALL FOR THE AIRBAG AND FUEL FLANGE WERE NOW AVAILABLE WE SCHEDULED THE VEHICLE FOR SERVICE ON 11/12 JAN 2017. THE DEALER HAD THE RECALLS IN THE SYSTEM AND PRINTED THEM OUT AS A SERVICE ORDER FOR REPAIR. ON 12TH JANUARY THE DEALER CALLED AND SAID AUDI AG WOULD NOT AUTHORIZE THE REPAIRS. I CALLED AGAIN TODAY 13 FEB 2017 AND THE DEALERS SERVICE REPRESENTATIVE DANIEL CARR SAID THEY WOULD NOT AUTHORIZE AND THAT THE DEALER HAS NO WAY OF ORDERING THE PARTS WITHOUT AUDI AG AND THAT I SHOULD CONTACT AN AMERICAN DEALERSHIP IN THE US.

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