NHTSA Complaint #10955326 — 2016 TOYOTA RAV4

AT FIRST READING THIS MAY NOT SEEM TO BE MUCH OF A SAFETY ISSUE, BUT GIVING IT THOUGHT IT REALLY IS. MY RAV4 HAS A JBL GREENEDGE RADIO INSTALLED WITH XM CAPABILITY. THE RADIO DISPLAY SCREEN IS DIVIDED INTO 2 SECTIONS, THE RIGHT SHOWS WHAT SONG IS PLAYING WHILE THE LEFT SIDE DISPLAYS MY PRESET CHANNEL LISTINGS. I HAVE MY PRESET CHANNELS BATCHED TOGETHER WITH ALL AM, FM AND XM STATIONS GROUPED TOGETHER. WHEN CHANGING FROM AM TO FM OR BACK AGAIN THE LEFT SIDE OF THE DISPLAY CHANGES ACCORDINGLY, DISPLAYING THE PRESET CHANNEL LIST AND HIGHLIGHTING THE CHANNEL BEING LISTENED TO. HOWEVER IF I GO FROM EITHER AM OR FM TO XM THE PRESET DISPLAY DOES NOT CHANGE, THE HIGHLIGHT BAR DISAPPEARS BUT THE DISPLAY STAYS ON EITHER THE AM OR FM PRESET LIST. I AM FORCED TO EITHER MANUALLY SCROLL BY REPEATEDLY TOUCHING THE SCREEN SCROLL ICONS OR REACH OVER AND TURN THE RADIO OFF THEN BACK ON AGAIN. WHEN THE CAR STARTS UP A WARNING SCREEN APPEARS ON THE RADIO WARNING THAT BEING DISTRACTED BY THE SCREEN MAY CAUSE A SERIOUS ACCIDENT, YET THE RADIO THEY INSTALLED FORCES YOU TO DO JUST THAT. I HAVE CONTACTED BOTH TOYOTA AND JBL. ONLY TOYOTA HAS RESPONDED BY SAYING THAT'S JUST HOW THIS RADIO WORKS. I AM HOPEFUL YOU WILL SEE THIS TO BE A SAFETY ISSUE AND URGE TOYOTA AND JBL TO AMEND THE SOFTWARE FOR THIS RADIO TO CORRECT THIS ISSUE. I HAVE ATTACHED A PHOTO SHOWING THAT AN XM STATION IS PLAYING BUT THE PRESET DISPLAY IS STILL ON FM.