NHTSA Complaint #10955071 — 2016 LEXUS RX350 UNKNOWN OR OTHER

Complaint Details

ODI Number	10955071
Vehicle	2016 LEXUS RX350
Component	UNKNOWN OR OTHER
Date of Incident	February 15, 2017
Date Filed	February 16, 2017
Mileage	7,000 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	CA

Consumer Description

WHEN I'M DRIVING, THE PHONE CONTACTS ARE GREYED OUT, LOCKING ME FROM ACCESSING THEM TO MAKE A CALL. I CAN MAKE A CALL USING THE VOICE COMMAND, BUT THAT IS LIMITED SINCE I DON'T REMEMBER ALL MY CONTACT NAMES OFF THE TOP OF MY HEAD. CALLED LEXUS AND THEY SAY THAT IS A SAFETY FEATURE. HOWEVER, IF SCROLLING THROUGH CONTACTS IS A SAFETY THING, THEN WHY CAN I ACCESS MY FAVORITE CONTACTS AND SCROLL THROUGH RECENT CALLS? THIS DISTRACTS THE DRIVER IN MAKING A PHONE CALL BY "ENCOURAGING" HER TO MANUALLY DIAL THE NUMBER OFF THE PHONE DIALPAD. YES, THAT'S ILLEGAL AND NOT SAFE. HENCE THIS POST.

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