NHTSA Complaint #10954945 — 2010 CHEVROLET TRAVERSE

ENGINE issue reported to NHTSA

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Complaint Details

ODI Number 10954945
Vehicle 2010 CHEVROLET TRAVERSE
Component ENGINE
Date of Incident
Date Filed
Mileage 60,000 miles
Crash No
Fire No
Injuries 0
Deaths 0
Vehicle Towed No
State MD

Consumer Description

SEVERAL MALFUNCTION INDICATOR WARNING LIGHTS AND MESSAGES CONTINUE TO APPEAR ON THE DRIVER CONSOLE UNDER CERTAIN DRIVING CONDITIONS. THEY WARN "SERVICE STABILITRAK" ; "SERVICE TRACTION CONTROL" ; AND, "ENGINE POWER IS REDUCED" THESE MALFUNCTION ALERT ARE ACCOMPANIED BY A SEVERE DECELERATION OF THE VEHICLE AND NO RESPONSE OR VERY MODEST RESPONSE WHEN THE ACCELERATOR IS DEPRESSED. THIS ISSUE HAS PRESENTED ITSELF FOUR (4) SEPARATE TIMES IN 2016 AND 2017 WHILE THE VEHICLE WAS BEING DRIVEN ON HIGHWAYS (3 TIMES AT SPEEDS OF 60 MPH) AND ALWAYS WHEN THE TEMPERATURE HAS BEEN NEAR OR BELOW FREEZING (32 DEGREES). GM HAS NOTIFIED ME OF THIS ISSUE IMPACTING CARS OF THE SAME YEAR, MAKE AND MODEL. HOWEVER, THE VEHICLE ON BOARD COMPUTER (OBC) CLEARS AFTER THE 3RD RESTART (ACCORDING TO THE DEALERSHIP) AND PROOF OF THE ERROR VIA THE OBC IS WIPED OUT (ONLY LEAVING ME WITH VIDEO AND PICTURES, WHICH GMC WILL NOT HONOR IN ITS REPAIR PROTOCOL). AS STATED, THIS REOCCURRING ISSUE IS BEING EXPERIENCED AT HIGH SPEEDS ON BUSY HIGHWAYS AND THE CAR WILL QUICKLY THROTTLE DOWN TO SPEEDS OF 30-40 MPH -- WHICH IS A VERY DANGEROUS SITUATION IN A HIGHWAY ENVIRONMENT (LIKE THE 495 BELTWAY IN WASHINGTON, DC). I TRULY FEAR FOR MY SAFETY IN DRIVING THIS VEHICLE AND GMC IS COMPLACENT IN HAVING ME PROVE THROUGH THE OBC THAT THIS IS HAPPENING, AND THEN HAVING A DEALERSHIP RECREATE THE ISSUE. THERE A HUNDREDS OF REFERENCES TO THIS ISSUE AS I SEARCHED THE INTERNET FOR ANSWERS LONG BEFORE GMC REACHED OUT TO ME. GMC IS PLAYING GAMES WITH CONSUMERS AND ADVISING THAT THIS ISSUE DOWS NOT POSE TO SAFETY HAZARD. MY EXPERIENCES IN THIS VEHICLE ARE PROOF THAT THEIR CLAIMS ARE FALSE. PLEASE INVESTIGATE THIS ISSUE --- CONTACT ME --- GM'S PROTOCOL IS GETTING IN THE WAY OF ADDRESSING DANGEROUS VEHICLE ISSUES.

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