NHTSA Complaint #10954603 — 2009 BMW X5 SAV
AIR BAGS issue reported to NHTSA
Complaint Details
| ODI Number | 10954603 |
| Vehicle | 2009 BMW X5 SAV |
| Component | AIR BAGS |
| Date of Incident | |
| Date Filed | |
| Mileage | 120,000 miles |
| Crash | No |
| Fire | No |
| Injuries | 0 |
| Deaths | 0 |
| Vehicle Towed | No |
| State | MA |
Consumer Description
I DID RECEIVED A RECALL LETTER ABOUT MY FRONT DRIVER AIRBAG MODULE IN MARCH 2016 AND IMMEDIATELY CONTACTED BMW OF CAPE COD MASS AND AS A ANSWER THEY SAID THAT THE PART IS NOT AVAILABLE IN THE MOMENT AND I WILL GET SECOND LETTER WHEN IT IS AVAILABLE AND READY FOR REPLACEMENT. IT HAS BEEN ALMOST A YEAR AND THERE IS STILL NO ANSWER. NOW I GET SECOND RECALL LETTER ABOUT THE FUEL PUMP IN MY FUEL TANK. I DO TRAVEL EVERY WEEK FROM CAPE COD MASS TO NEW YORK AND THERE IS STRONG SMELL OF GASOLINE IN MY CAR ON LONG DISTANCE TRAVEL, BUT ACCORDING TO BMW CAPE COD I WILL HAVE TO WAIT FOR THE PART TO BE AVAILABLE AND JUST NEED TO GET USED TO THE SMELL. I TRY TO CALL AND ASK TO ORDER THE PARTS THAT NEED TO BE REPLACED FROM THE RECALL LETTERS AND FROM THE PARTS DEPARTMENT REPLIED THAT THEY CAN GET THE PARTS IN A DAY OR TWO AS LONG AS I AM BUYING IT AS A REGULAR CUSTOMER, BUT AS SOON AS I TRY TO GET THE PARTS REPLACED AS A RECALL I GET A ANSWER THAT THE PARTS ARE NOT AVAILABLE AT THE MOMENT. WHEN I CONTACT BMW OF CAPE COD MASS THE ONLY THING I GET IS THAT I HAVE TO WAIT FOR ANOTHER LETTER - I HAVE NEVER BEEN ASKED FOR MY NAME, CAR VIN OR ANY OTHER INFO, AND LOOKS LIKE THERE IS NOT INTEND THIS RECALL TO BE FIXED. I AM CONCERNED ABOUT MY SAFETY AND WOULD LIKE THIS TO BE FIXED UP. THANK YOU.
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