NHTSA Complaint #11193272 — 2009 BMW X5 SAV

FUEL/PROPULSION SYSTEM issue reported to NHTSA

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Complaint Details

ODI Number	11193272
Vehicle	2009 BMW X5 SAV
Component	FUEL/PROPULSION SYSTEM
Date of Incident	May 6, 2018
Date Filed	April 2, 2019
Mileage	119,992 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	CA

Consumer Description

2009 BMW X5 DIESEL PASSIVE TANK FAILED. I TOLD THE DEALER AND CALLED BMW CUSTOMER CARE AND TOLD THEM THIS IS EMMISIONS RELATED AND THEY SHOULD HAVE REPLACED IT WHEN THEY REPLACED THE ACTIVE TANK A YEAR AGO. BMW DIESELS WILL NOT PASS SMOG DUE TO DEFECTIVE DESIGNS OF THE ACTIVE AND PASSIVE TANKS THAT CONTAIN DEF. THE SENSORS ARE LOCATED INSIDE THE TANK AND CANNOT BE REPLACED BY AN OVER THE COUNTER BMW PART. HENCE THE WHOLE TANKS HAVE TO BE REPLACED. BMW CUSTOMER SERVICE IS NOT WILLING TO HELP AND BASICALLY TOLD ME TO GO BUY ANOTHER BRAND WHICH I WILL AFTER OWNING 4 BMW. BMW SHOULD BE HEAVILY INVESTIGATED FOR DESIGNING A POOR EMMISIONS SYSTEM FOUND IN THE BMW X5 AND 335D DIESEL VEHICLES SOLD IN THE USA. SHAME ON YOU BMW FOR SCREWING YOUR LOYAL CUSTOMES.

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