NHTSA Complaint #10954518 — 2015 FORD EXPLORER

PURCHASED NEW 12/2014 AND HAVE HAD AN EXHAUST SMELL INSIDE THE CAR WHEN DRIVING. EXHAUST ODOR IS VERY STRONG WHEN GOING UP HILLS AND WHEN ENGINE IS UNDER A LOAD SUCH AS ACCELERATION. EVEN WITH THE A/C ON RE-CIRCULATION MODE, THE ODOR IS QUITE STRONG TO THE POINT OF HAVING TO ROLL DOWN THE WINDOWS. WE ALSO EXPERIENCE HEADACHES WHILE DRIVING FROM ALL THE FUMES. WE HAVE HAD IT TO THE DEALER FOR THIS ISSUE AT LEAST TWICE, THE FIST TIME THEY SAID NOTHING WAS WRONG. THE MOST RECENT VISIT IN DECEMBER 2016 THEY REPLACED SOME BODY SEALS ON THE BACK OF THE VEHICLE WHICH HAS HELPED SOME, BUT WE STILL HAVE FUMES GETTING INTO THE VEHICLE AND WE STILL GET THE HEADACHES. IT IS TO THE POINT THAT MY WIFE IS AFRAID TO DRIVE THE CAR. WE ARE ALSO NOW AWARE THERE HAS BEEN A SERVICE BULLETIN ON THIS VERY ISSUE SINCE 2012 AND FORD HAS BEEN AWARE OF THE PROBLEM ON THE EXPLORER. SO THEY HAVE BEEN SELLING THESE WITH A KNOWN DEFECT THAT IS A REAL SAFETY ISSUE WITH CARBON MONOXIDE POISONING. ALSO, OUR DEALER (TEAM FORD) DID NOT ADDRESS IT UNTIL WE REALLY PUSHED THE ISSUE ON THE MOST RECENT VISIT THIS PAST DECEMBER AFTER 2 YEARS OF DEALING WITH IT, BUT ITS STILL NOT SOLVED EVEN AFTER HAVING THE VEHICLE FOR 10 DAYS. WE ARE VERY CONCERNED ABOUT THIS AND VERY UNHAPPY WITH THE INITIAL DEAL RESPONSE AS WELL AS FORD SELLING US THE VEHICLE WITH A KNOWN ISSUE THAT IS QUITE DANGEROUS.