NHTSA Complaint #10954445 — 2000 TOYOTA TUNDRA

I HAVE A 2000 TOYOTA TUNDRA SR5 4WD. IT WAS A VEHICLE THAT WAS SOLD AND SPENT SEVERAL YEARS IN PA. IN 2010 MY TRUCK WAS TAKEN INTO A TOYOTA DEALERSHIP IN PA TO HAVE A FRAME RUST INSPECTION PERFORMED DUE TO A TOYOTA RECALL RELATED TO RUST. AT THE TIME THEY REPLACE FUEL TANK STRAPS AND FOUND NO OTHER RUST PERFORATION ON THE FRAME.IN 2014 THERE WAS STILL A GROWING AMOUNT OF RUST SPREADING IN OTHER AREAS OF THE FRAME. IT WAS TAKEN TO TOYOTA IN RALEIGH, NC. SERVICE MANAGER THERE AT THE TIME RECOMMENDED A FRAME REPLACEMENT DUE TO EXCESSIVE RUST. NO FRAME WAS EVER ORDERED. NOW OVER TWO YEARS LATER MY TRUCK STILL HAVE THE RUST AND THEN SOME ON THE FRAME. I CANNOT HANG A SPARE TIRE IN THE REAR DUE TO THE RUST. THE FRAME HAVE 2 HOLES IN IT AND IS UNSAFE. TOYOTA REFUSES TO REPLACE THE FRAME EVEN THOUGH IT WAS RECOMMENDED IN 2014 AND WAS STILL UNDER THE WARRANTY PERIOD. I HAVE CALLED AND CALLED AND HAVE OPENED UP A CASE WITH TOYOTA FOR THIS ISSUE. THEY STILL REFUSE TO REPLACE IT NO MATTER WHAT I SAY AND THE PROOF OF THE DAMAGE AS A RESULT OF POOR QUALITY ON THEIR PART. THE TRUCK IS UNSAFE AND IT SHOULD HAVE A NEW FRAME UNDER IT. I WAS TOLD BY MY CASE MANAGER THAT SINCE IT HAD BEEN INSPECTED PREVIOUSLY IN 2010 THAT THERE IS NOTHING THEY CAN DO ABOUT THE EXCESSIVE RUST THAT APPEARED IN 2014. RIDICULOUS!!!! THE RUST APPEARED. UNDER WARRANTY. NEEDED A FRAME IN 2014. UNSAFE. PERIOD!!!