NHTSA Complaint #10954254 — 2004 FORD FOCUS

SEATS issue reported to NHTSA

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Fire

Complaint Details

ODI Number	10954254
Vehicle	2004 FORD FOCUS
Component	SEATS
Date of Incident	January 31, 2017
Date Filed	February 13, 2017
Mileage	93,878 miles
Crash	No
Fire	Yes
Injuries	0
Deaths	0
Vehicle Towed	No
State	MI

Consumer Description

PASSENGER HEATED SEAT CAUGHT ON FIRE WHEN HEATED SEAT WAS ENGAGED. THE VEHICLE WAS IN MOTION ON A CITY STREET WHEN THE SEAT STARTED TO SMOKE AND FIRE STARTED. THERE WAS A FORD CUSTOMER SATISFACTION RECALL THAT I WAS NEVER INFORMED OF: TSB 04B16. THE FIRE CAUSED DAMAGE TO THE LEATHER SEAT AND HEATING MECHANISM. FORTUNATELY ONLY A PURSE WAS INJURED AND THE DRIVER WAS ABLE TO STOP THE FIRE FROM SPREADING. THE ATTACHED PICTURES SHOW THE SEAT DAMAGE. THE CAR ALSO SMELLS OF SMOKE. THE EXPERIENCE WAS EXTREMELY SCARY AND AWFUL.

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