NHTSA Complaint #10953800 — 2012 DODGE DART

TAKATA RECALL, MY 2013 DODGE DART IS PART OF THE 15V-800 NHTSA RECALL. I RECEIVED NOTIFICATION THAT MY VEHICLE WAS AFFECTED BY THE RECALL. I RECEIVED NOTIFICATION AT THE BEGINNING OF 2015, I BELIEVE, THAT THE RECALL HAD OCCURRED. I TOOK MY VEHICLE TO THE DEALERSHIP AND WAS TOLD THAT THEY DO NOT HAVE THE CURRENT PART TO FIX THE ISSUE AND THEY WOULD CONTACT ME. I WENT IN SEVERAL MONTHS LATER AND WAS ADVISED OF THE SAME ISSUE. IN JUNE OF 2016, THE GAUGES FLICKERED BUT THE VEHICLE TURNED ON. LATER ON THAT DAY THE VEHICLE DID NOT TURN ON AND THE BATTERY WAS DEAD. I REPLACED THE BATTERY. I WENT IN FOR MY REGULAR OIL CHANGE IN DECEMBER OF 2016 AND WAS ADVISED THAT THEY DO NOT HAVE THE PART TO FIX THE ISSUE AT THE MOMENT AND WOULD CONTACT ME. I INFORMED THEM THAT THIS IS THE SECOND TIME THAT THIS OCCURRED. THE DEALERSHIP STATED THAT I COULD NOT GET THE OIL CHANGE UNLESS I WAS ABLE TO KEEP THE VEHICLE THERE TO FIX THE ISSUE. I INQUIRED ABOUT GETTING A RENTAL DUE TO THE FACT OF ME NOT KNOWING HOW LONG THE VEHICLE WOULD REMAIN AT THE DEALERSHIP. I WAS INFORMED THAT THE DEALERSHIP DOES NOT PROVIDE RENTAL VEHICLES. YESTERDAY, I CONTACTED THE DEALERSHIP TO SCHEDULE AN OIL CHANGE AND MAINTENANCE ON THE VEHICLE TO HAVE THE RECALL RESOLVED. I WAS INFORMED THAT IT IS ON A FIRST COME FIRST SERVE BASIS. I WENT TO TURN ON MY VEHICLE AND THE BATTERY WAS ONCE AGAIN DRAINED. I DO NOT UNDERSTAND HOW A DEALERSHIP CAN TELL ITS CUSTOMERS THAT THEY DO NOT ISSUE RENTAL VEHICLES WHEN IT IS PART OF A NATIONWIDE SAFETY RECALL. THE DEALERSHIP BLATANTLY DISREGARDED THE MY SAFETY.