NHTSA Complaint #10953758 — 2005 MAZDA MPV

IN AUGUST OF 2016 RECEIVED A NOTICE FROM MAZDA STATING MAZDA DECIDED THAT A DEFECT WHICH RELATES TO MOTOR VEHICLE SAFETY EXISTS IN MAZDA 2005 MPV. THE RECALL NOTICE CONTINUES TO STATE DO NOT DRIVE THE VEHICLE BECAUSE HIGH LEVELS OF HUMIDITY CAN CAUSE THE PASSENGER FRONTAL AIR BAG TO RUPTURE AND COULD RESULT IN METAL FRAGMENTS STRIKING THE DRIVER OR OTHER VEHICLE OCCUPANTS RESULTING IN SERIOUS INJURY OR DEATH. ON 10-31-16, I CALLED OAK TREE MAZDA, SAN JOSE TO SCHEDULE THE APPOINTMENT. I PROVIDED THEM WITH MY VIN NUMBER AND WAS TOLD BY THE PARTS DEPARTMENT THEY DID NOT HAVE THE PART IN STOCK AND WOULD NEED TO ORDER IT. THE SAID AS SOON AS THE PART CAME IN THEY WOULD CALL ME TO SCHEDULE THE REPAIR. NEVER RECEIVED A CALL BACK WITHIN 1 MONTH. CALLED AGAIN AND WAS IN ESSENCE TOLD THE SAME INFORMATION TAT THEY WOULD CALL ME BACK WITH INFORMATION. PROVIDED THEM WITH MY CORRECT PHONE NUMBER AND AS OF THIS DATE, 2-9-17 HAVE NOT RECEIVED A CALL BACK TO SCHEDULE MY APPOINTMENT. PLEASE ASSIST ME IN GETTING THIS ISSUE FIXED SO WE CAN DRIVE OUR VEHICLE. I AM NOT SURE IF THIS INVOLVES THE "TAKATA RECALL" AS OUR PAPERWORK JUST INDICATES, FRONT AIR BAG INFLATOR.