NHTSA Complaint #10950036 — 2013 CHEVROLET SPARK

THIS VEHICLE WAS RECALLED FOR A SECONDARY HOOD LATCH WHICH WAS REPAIRED IN EARLY FALL, SEPTEMBER/ OCTOBER 2016. THE PART WAS REPAIRED, BUT THE SAME PART FAILED A SECOND TIME, FIRST WEEK OF JANUARY 2017. I RETURNED THE CAR TO THE DEALERSHIP FOR THE REPAIRS. I WAS TOLD AT THE DEALERSHIP IT WAS THE SAME PART THAT FAILED. AFTER THREE DAYS AT THE DEALERSHIP THEY CALLED TO LET ME KNOW THAT THE PLASTIC AT THE END OF THE CABLE WAS ALSO BROKEN. WHEN I ASKED HOW THIS COULD HAPPEN THEY HAD NO ANSWERS. I WENT TO THE DEALERSHIP TALKED TO A MECHANIC AND HAD HIM SHOW ME EXACTLY WHAT WAS BROKEN. THIS CAR HAD NEVER BEEN IN AN ACCIDENT OF ANY KIND, ALSO THE PART THAT HE SHOWED ME WAS NOT BROKEN WHEN I DROPPED IT OFF. I WAS TOLD THAT A MECHANIC AT THE DEALERSHIP HAD BROKE IT, BUT THIS PARTICULAR MECHANIC WAS AFRAID OF LOSING HIS JOB. THIS DEALER WANTS ME TO PAY $100 FOR THE REPAIR. IT HAS BEEN AT THE DEALERSHIP FOR FOUR WEEKS WITH NO ETA ON THE PART. IF THERE IS NOT A REPLACEMENT PART IN THE ENTIRE COUNTRY HOW COULD THIS POSSIBLY BE A WHERE AND TEAR ITEM? THIS IS A SERIOUS DEFECT THE HOOD LATCH COULD LET GO AND THE HOOD COULD FLY UP AT ANY TIME WHILE DRIVING. THANKFULLY I WAS NOT ON A HIGHWAY WHEN THE HOOD LATCH LET GO. WHEN I SHOWED UP AT THE DEALERSHIP THEY TOLD ME THEY WOULD ORDER THE PARTS AND INSTRUCTED ME TO COME BACK WHEN THE PART CAME IN. I WAS HORRIFIED THAT THEY WANTED ME TO DRIVE AWAY WITH THIS CAR AND REQUESTED A LOANER VEHICLE. THE DEALERSHIP DID GIVE ME A LOANER CAR. THEY ARE NOT GOOD ABOUT ANSWERING THE PHONE AND DO NOT CALL ME BACK. I'VE HAD TO PHYSICALLY SHOW UP TO EVEN SPEAK TO SOMEBODY.