NHTSA Complaint #10949963 — 2015 JEEP CHEROKEE

I HAVE A 2015 JEEP CHEROKEE SPORT 2.4L 4CYL. I BOUGHT IT NEW IN SEPTEMBER OF 2015. THE ORIGINAL WARRANTY IS FOR 36,000 MILES AND AT 41,000 MILES, MY CHECK ENGINE LIGHT CAME ON. THE JEEP WOULD NOT WARM UP AND BLEW LUKE WARM AIR ON THE HOTTEST SETTING. THERE WAS ALSO A DRIPPING SOUND HEARD FROM BEHIND THE FRONT DASHBOARD. BEFORE I HAD THE OPPORTUNITY TO TAKE IT IN TO THE DEALERSHIP FOR DIAGNOSIS, THE ELECTRONIC THROTTLE CONTROL (ETC) WARNING LIGHT CAME ON. DRIVING YOUR JEEP WITH THE ETC LIGHT ON COULD LEAD TO THE COMPLETE ENGINE FAILURE. I TOOK MY JEEP IN ON SATURDAY TO THE DEALERSHIP WHERE I PURCHASED IT AND THEY WERE UNABLE TO CONDUCT A DIAGNOSIS BECAUSE THEY ONLY HAD LIMITED STAFF THERE FOR THE WEEKEND. THEREFOR I HAD TO CONTINUE TO DRIVE MY JEEP FOR MULTIPLE DAYS. I RETURNED ON MONDAY AND THEY CHARGED ME $80 TO RUN A DIAGNOSIS. THE RESULT WAS A FAULTY THERMOSTAT. THEY INFORMED ME THEY COULD FIX IT FOR $550-$600 DOLLARS. THEY ALSO INFORMED ME THAT THE PART WAS ON BACKORDER OF MORE THAN 50,000 PARTS ACROSS THE NATION AND IT WOULD TAKE A COUPLE WEEKS TO HAVE THE PART DELIVERED. I ORDERED THE THERMOSTAT HOUSING PART AT A COST OF MORE THAN $60. THE PART IS ONLY $20 ON-LINE FROM THEIR PART DISTRIBUTOR, BUT THEY MARKED IT UP ANOTHER $20 AND CHARGED ANOTHER $20 FOR SHIPPING. I WAS INFORMED IT WOULD TAKE 4 HOURS TO REPLACE DUE TO ITS LOCATION AT $118 AN HOUR, PLUS THE COST OF COOLANT. SINCE I HAVE BEEN WAITING FOR MY PART, THEY WOULD NOT PROVIDE ME A VEHICLE AND THEREFOR MY JEEP HAS OVERHEATED MULTIPLE TIMES. WITH OVER 50,000 PARTS ON BACK ORDER AND THIS BEING A JEEP MANUFACTURER'S DEFECT, THERE SHOULD BE A RECALL AT NO COST TO THE CONSUMER.