NHTSA Complaint #10949830 — 2013 FORD EDGE

STRUCTURE:BODY issue reported to NHTSA

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Complaint Details

ODI Number	10949830
Vehicle	2013 FORD EDGE
Component	STRUCTURE:BODY
Date of Incident	February 4, 2017
Date Filed	February 6, 2017
Mileage	58,000 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	FL

Consumer Description

ON THREE SEPARATE OCCASIONS IN THE LAST THREE MONTHS THE DOOR AJAR SENSOR HAS MALFUNCTIONED ON THE FORD EDGE. THESE ISSUES SURFACED TWICE WITH THE DRIVER'S DOOR AND ONCE WITH THE REAR DRIVER'S PASSENGER DOOR. DESPITE BEING CLOSED, THE SENSOR ACTIVATES TO SHOW THAT THE DOOR IS AJAR. THE LIGHTS ON THE VEHICLE STAY ON, THE ALARM SOUNDS. THE REPAIR COSTS FOR THIS PROBLEM ARE AROUND $500 PER INCIDENT. A QUICK SEARCH OF THE INTERNET FINDS THIS TO BE A REOCCURRING PROBLEM FOR MANY FORD EDGE OWNERS BUT NO ONE AT FORD OR THE GOVERNMENT WILL HELP ADDRESS THE PROBLEM. I'M WRITING FOR YOU TO INVESTIGATE THIS ISSUE.

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