NHTSA Complaint #10948948 — 2008 FORD ESCAPE

POWER STEERING FAILED REPEATEDLY. RECEIVED RECALL14S05 AND TOOK TO LEHIGHTON FORD 18235 JUNE 21, 2016. EVEN AFTER REPORTING FAILURE, THE ACTION TAKEN WAS TO REPROGRAM THE COMPUTER MODULE. JANUARY 29, 2017 POWER STEERING FAILED AND WOULD NOT RECOVER WHILE DRIVING ON A MAIN THOROUGHFARE AND ATTEMPTING TO TURN INTO A PARKING LOT. TOOK TO FREEDOM FORD DEALERSHIP IN MORGANTOWN, WV WHERE FAILURE OCCURRED. IT WAS DETERMINED THE STEERING COLUMN NEEDED TO BE REPLACED WHICH SHOULD HAVE BEEN TAKEN CARE OF ON INITIAL RECALL APPOINTMENT. AFTER MULTIPLE CONTACTS WITH FORD, I HAVE BEEN INFORMED THAT THE RECALL WAS CLOSED ONCE THE REPROGRAMMING TOOK PLACE AND THAT I WOULD HAVE TO PAY $1200 FOR THE RESULTING REPAIRS DUE TO THE POWER STEERING FAILURE. UPON FURTHER RESEARCH, OVER 70,000 CUSTOMERS HAVE EXPERIENCED THE SAME FAILURE FOLLOWING THE USELESS REPROGRAMMING DICTATED BY FORD MOTORS. *TR