NHTSA Complaint #10948927 — 2016 CHEVROLET CRUZE

I WAS PARKED IN AN OUTDOOR PARKING LOT. WHEN I GOT TO MY VEHICLE I COULD NOT ENTER MY IT EVEN THOUGH I HAD THE KEY FOB IN MY HAND (KEYLESS ENTRY). I USED THE CHEVROLET MYLINK APP TO GAIN ACCESS TO THE VEHICLE. THEN I COULD NOT START MY CAR USING THE START BUTTON. RECEIVED A MESSAGE ON DRIVER'S DISPLAY THAT THERE WAS AN ERROR WITH THE KEY FOB. I COULD NOT ACCESS THE ENTIRE MESSAGE, BECAUSE THE BUTTONS ON THE STEERING WHEEL WOULD NOT TOGGLE THROUGH AS IT SHOULD. SINCE I WAS 100 MILES FROM HOME I DECIDED TO PRESS THE ONSTAR BUTTON FOR ASSISTANCE. THE ONSTAR BUTTON WOULD NOT WORK EITHER -- PRESSED IT SEVERAL TIMES, BUT NOTHING WOULD HAPPEN. THEN I WAS LOCKED IN THE CAR AND COULDN'T GET OUT. I USED THE APP TO UNLOCK THE DOORS. I USED MY CELL PHONE TO CALL ONSTAR FOR ASSISTANCE. WAS TOLD TO PUT THE KEY FOB ON SOME TYPE OF TRAY TO "RESET" IT. THERE IS NOTHING LABELED IN THE CAR, NOR IS THERE IS ANYTHING IN THE OWNER'S MANUAL TO GUIDE ONE TO FIND THE TRAY. I WAS TRANSFERRED TO GM ROADSIDE ASSISTANCE FOR HELP. WAS TOLD TO PLACE THE KEY FOB IN A CUP HOLDER (NEAR THE FRONT OF THE CONSOLE AREA). I HAD ALREADY DONE THIS (OUT OF HABIT THIS IS WHERE I PLACE THE KEY WHEN I AM DRIVING). THIS RESET THE KEY FOB AND I WAS ABLE TO START THE CAR. IT WASN'T UNTIL THE KEY FOB WAS RESET AND I WAS ABLE TO RESTART THE VEHICLE THAT THE ONSTAR SERVICE WOULD WORK PROPERLY. THE CAR IS AT THE DEALERSHIP, AGAIN, SEE PREVIOUS NHTSA REPORT. THEY CAN FIND NO CODES TO INDICATE WHAT HAPPENED. THIS CAR IS A LEMON AND I WANT A NEW VEHICLE. IT HAS 5000 MILES ON IT. IT HAS SPENT 7 WEEKS OF THE 4 MONTHS I HAVE OWNED THE VEHICLE IN THE SHOP! HOW DO I GET THEM TO FIX THESE ISSUES SO I CAN RELY ON MY VEHICLE? IT IS UNSAFE AND I CAN'T DEPEND UPON IT TO GET ME WHERE I NEED TO GO! *TR