NHTSA Complaint #10947922 — 2017 DODGE DURANGO

AFTER TWO DAYS OF USE AND THREE HUNDRED TOTAL MILES ON MY VEHICLE I DISCOVERED AN OIL LEAK. VEHICLE WAS TAKEN TO THE DEALERSHIP WHERE THE TECHNICIANS INFORMED ME THAT THE LEAK FROM THE REAR MAIN SEAL ON THE TRANSMISSION. THE VEHICLE WAS REPAIRED, THE NEXT MORNING I NOTICE OIL LEAKING FROM THE SAME AREA. I TAKE THE VEHICLE TO THE DEALERSHIP FOR A SECOND TIME AND AFTER A COUPLE OF DAYS I WAS INFORMED THAT THE VEHICLE HAD A DEFECTIVE OIL PAN THAT NEEDED TO BE REPLACED. A WEEK GOES BY AND THE DEALERSHIP INFORMS ME THE VEHICLE IS READY FOR PICKUP. THE NEXT DAY I CONTACT THE DEALERSHIP TO ARRANGE TO PICK UP THE VEHICLE AND WAS TOLD THE LEAK IS STILL PRESENT WHICH RESULTED IN A STAR CASE WHICH THE MANUFACTURERS ENGINEERS ARE ASSISTING THE LOCAL TECHNICIANS IN RESOLVING THE ISSUE. APPROXIMATELY TEN DAYS LATER I WAS TOLD THAT THE TRANSMISSION PUMP WAS DEFECTIVE AND NEEDED TO BE REPLACED. THE VEHICLE IS CURRENTLY IN THE SHOP WITH NO RESOLUTION BY THE MANUFACTURER. AFTER REVIEWING COMPLAINTS FILED ON WEBSITE VEHICLE FORUMS I DISCOVERED MANY VEHICLES ARE EXPERIENCING THE SAME ISSUES AS THE ONE I OWN. WITH MY EXPERIENCE TO DATE I FEEL THE MANUFACTURER IS NOT DISCLOSING THE SEVERITY AND EXTENT OF THE PROBLEM INHERENT WITH THE VEHICLE TO ITS CUSTOMERS CREATING A SERIOUS RISK OF INJURY TO THE OPERATORS/OCCUPANTS OF THE VEHICLES INVOLVED. IT IS MY RECOMMENDATION THAT AN INVESTIGATION SHOULD BE INITIATED INTO THIS MATTER. *TR