NHTSA Complaint #10947894 — 2009 VOLKSWAGEN TIGUAN

ENGINE issue reported to NHTSA

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Complaint Details

ODI Number	10947894
Vehicle	2009 VOLKSWAGEN TIGUAN
Component	ENGINE
Date of Incident	January 26, 2017
Date Filed	January 27, 2017
Mileage	54,800 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	CA

Consumer Description

AFTER NOTICING EXCESS OIL LEAKAGE WE TOOK OUR "09 TIGUAN TO OUR ASE CERTIFIED LOCAL INDEPENDENT MECHANIC WHO SPECIALIZES IN EUROPEAN CARS. HE FOUND A REAR MAIN SEAL FAILURE. VW PASADENA FOUND THE FOLLOWING: TIMING CHAIN FAILURE, CRANK CASE BREATHER FAILURE, CARBON BUILD UP ON VALVES, REAR MAIN SEAL FAILURE, PRESSURE CIRCULATION VALVE (PCV) FAILURE. VEHICLE IS WITHIN POWERTRAIN WARRANTY AND VW REALDRIVER MECHANICAL FAILURE SERVICE CONTRACT WARRANTY BY MILES, BUT NOT BY TERMS (5 YR AND 3YR RESPECTIVELY). WENT TO LOCAL DEALER, ESCALATED TO VW AMERICA, AND DENIED CLAIM 1/26/17. AFTER OWNING 10+ VW'S IN THE FAMILY THIS IS IT. ESCALATING PAST CLAIMS MGR TOMORROW AND SEEKING A RESOLUTION.

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