NHTSA Complaint #10947730 — 2015 MAZDA CX-5

TL* THE CONTACT OWNS A 2015 MAZDA CX-5. WHILE DRIVING AT A SLOW RATE OF SPEED, A LOUD ABNORMAL RATTLING NOISE COULD BE HEARD UNDER THE FRONT END OF THE VEHICLE. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE DEALER DIAGNOSED THAT A SQUEAKING NOISE WAS CAUSED BY A DAMAGED BOLT BY THE WINDSHIELD. THE VEHICLE WAS REPAIRED, BUT THE NOISE PERSISTED. THE VEHICLE WAS TAKEN BACK TO THE DEALER WHERE IT WAS DIAGNOSED WITH NEEDING A STRUT REPLACEMENT DUE TO A LOST BOLT. THE VEHICLE WAS NOT REPAIRED AGAIN. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT INQUIRED ABOUT NHTSA CAMPAIGN NUMBER: 16V203000 (STEERING), BUT THE VIN WAS NOT INCLUDED. THE FAILURE MILEAGE WAS 48,000.