NHTSA Complaint #10648268 — 2015 MAZDA CX-5

STRUCTURE issue reported to NHTSA

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Complaint Details

ODI Number	10648268
Vehicle	2015 MAZDA CX-5
Component	STRUCTURE
Date of Incident	October 15, 2014
Date Filed	October 16, 2014
Mileage	6,000 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	MI

Consumer Description

I WAS PARKING MY CAR IN THE GARAGE LAST NIGHT, WHEN I NOTICED A FRACTURE LINE PROPAGATING FROM THE BASE OF THE WINDSHIELD (ABOUT 6 INCHES LONG). IN MY ENTIRE HISTORY OF DRIVING I HAVE NEVER SEEN THIS WITH A VEHICLE. THERE WAS NO STONE CHIP OR INDENTATION. JUST A FRACTURE LINE. BY THE NEXT DAY WHEN I GOT INTO MY CAR, THE FRACTURE LINE HAD SPREAD ACROSS THE WINDSHIELD. MAZDA CLAIMS HIGH SAFETY RATING, BUT THIS IS A MANUFACTURE ERROR AND POOR/THIN GLASS QUALITY. THE DEALERSHIP WAS TRYING TO ARGUE AND NOT TAKE RESPONSIBILITY. THIS IS A MAJOR SAFETY ISSUE! I AM ESCALATING THIS COMPLAINT WITH MAZDA. AT THE MOMENT, I HAVE NOT HEARD BACK. *TR

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