NHTSA Complaint #10947576 — 2013 SUBARU OUTBACK

ON 11/24/16 WHILE TRAVELING AT HIGHWAY SPEEDS, (60- 65 MPH), ON THE PA.TURNPIKE MY 2013 SUBARU OUTBACK 2.5I, WITH THE CVT TRANSMISSION AND 94,000 MILES ON THE CAR, SUFFERED A CATASTROPHIC TRANSMISSION FAILURE. WITH NO WARNING, OTHER THAN SOMEWHAT HIGHER THAN NORMAL ENGINE RPMS, THE TRANSMISSION, WITH VERY LOUD NOISES AND SHAKING THE CAR, ALL 4 WHEELS LOCKED UP. THIS RESULTED IN THE CAR SKIDDING SOMEWHERE BETWEEN 200 AND 300 FEET. JUST BEFORE THE CAR STOPPED SKIDDING, THERE WAS ONE LAST LOUD BANG/CLANGING/ SHAKING OF THE CAR. WE WERE EXTREMELY FORTUNATE IN THAT THERE WAS LITTLE TRAFFIC AT THE TIME, AND WE AVOIDED ANY COLLISION DAMAGE OR PERSONAL INJURIES. THE CAR HAD TO BE TOWED OFF THE HIGHWAY. WHILE BEING LOADED ONTO THE FLATBED TRUCK, THE FRONT WHEELS WERE LOCKED UP, WHILE THE REAR WHEELS WERE TURNING. THIS WAS WITH THE ENGINE RUNNING, AND THE TRANSMISSION IN NEUTRAL. I HAD TO HAVE MY CAR TOWED 300 MILES BACK HOME TO A LOCAL SUBARU DEALERSHIP. ( NOT WHERE I HAD PURCHASED THE CAR NEW) THE INITIAL DIAGNOSIS FROM THE DEALER WAS THAT THE TRANSMISSION FLUID HAD BEEN CONTAMINATED BY GEAR LUBE. THEY BASED THIS ON A VISUAL EXAMINATION OF THE CVT FLUID FROM MY CAR. THIS WAS DISPROVED BY MY HAVING THE CVT FLUID ANALYZED BY AN INDEPENDENT LAB. THEIR CONCLUSIONS WERE THAT THE FLUID HAD BEEN SEVERELY OVERHEATED, AND THE VISCOSITY CHANGED TO WHERE IT NO LONGER PROVIDED PROPER LUBRICATION AS OF 1/24/17, SUBARU OF AMERICA,(CORPORATE OFFICES) HAS DENIED MY CLAIM OF A DEFECTIVE TRANSMISSION, AND WILL NOT ASSIST ME WITH ANY REPAIR COSTS, OR REPLACEMENT. THE LOCAL DEALER AND SERVICE DEPARTMENT ARE STILL AMAZED WITH WHAT HAPPENED, AND THE RESULTS OF THE CVT FLUID REPORT. THEY HAVE NOT HEARD OF THIS TYPE OF FAILURE VERY OFTEN. *TR