NHTSA Complaint #10947383 — 2010 CADILLAC SRX

WATER DRAINING INTO THE PASSENGER COMPARTMENT, POTENTIAL OF DAMAGING ELECTRONICS AND STARTING A FIRE. WATER ALSO CREATED A CARPETING PROBLEM ON THE PASSENGER SIDE. GM ISSUED A CUSTOMER SATISFACTION BULLETIN, BUT CALIFORNIA WAS EXCLUDED - WHY???? "14225 CUSTOMER SATISFACTION - SUNROOF DRAIN HOSE LEAKS". AFTER FURTHER RESEARCH I FOUND THE 14225 DOCUMENT AND THE PROCESS NEEDED TO REPAIR THE DRAIN TUBE. I WAS ASTONISHED TO SEE THAT CALIFORNIA CARS ARE EXCLUDED FROM THE CAMPAIGN. HOW CAN THIS BE, EVIDENTLY IT DOESN'T RAIN IN CALIFORNIA BUT THE BULLETIN COVERED EUROPE, PUERTO RICO ETC., WHO WOULD PUBLISH A CUSTOMER SATISFACTION DOCUMENT EXCLUDING STATES IN WHICH THE SAME CARS WERE PURCHASED, AND WOULD BE SUSCEPTIBLE TO THE IDENTICAL PROBLEM IDENTIFIED IN THE SATISFACTION BULLETIN. AFTER TAKING MY SRX TO THE DEALER IT WAS CONFIRMED THAT THE DRAIN TUBE AS IDENTIFIED IN THE 14225 BULLETIN WAS THE PROBLEM, THUS ALLOWING WATER FROM THE SUN ROOF DRAIN, TO FLOOD INTO THE PASSENGER COMPARTMENT. I AUTHORIZED [XXX] TO FIX THE LEAK AT MY EXPENSE ($449.41). REGARDS [XXX] MANAGER, QUALITY ASSURANCE [XXX] [XXX] *DL INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).'*JB