NHTSA Complaint #10945539 — 2016 FORD EDGE

STEERING issue reported to NHTSA

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Complaint Details

ODI Number 10945539
Vehicle 2016 FORD EDGE
Component STEERING
Date of Incident
Date Filed
Mileage 6,302 miles
Crash No
Fire No
Injuries 0
Deaths 0
Vehicle Towed No
State CA

Consumer Description

MY FORD EDGE WAS PURCHASED NEW IN JULY 2016 (BUILD DATE OF 5/16). IN STARTING UP THE VEHICLE ON JAN. 15 2017 WITH 6,302 MILES ON THE ODOMETER, THE "ADAPTIVE STEERING FAULT SERVICE REQUIRED" LIGHT CAME ON (SOLID YELLOW WARNING). THIS STAYED ON FOR ABOUT 15 MILES OF A 22 MILE TRIP, THEN WENT OUT. I PARKED THE CAR AT A VALET SERVICE. WHEN THE CAR WAS RETURNED TO ME LATER, I NOTICED THE "ADAPTIVE STEERING FAULT SERVICE REQUIRED" LIGHT WAS ON AGAIN, AND THE STEERING WHEEL WAS NOW TURNED 90 DEGREES TO THE RIGHT IN ORDER TO DRIVE STRAIGHT AHEAD (BLOCKING MY VIEW OF THE INSTRUMENT CLUSTER). THIS SITUATION CONTINUED FOR THE ENTIRE 22 MILE TRIP BACK HOME. DURING THIS TIME, THE STEERING FELT NORMAL OTHER THAN FOR THE POSITION OF THE STEERING WHEEL (WHICH WAS AWKWARD TO SAY THE LEAST). THE WARNING LIGHT WENT OUT THE NEXT MORNING AND THE STEERING WHEEL RETURNED TO IT'S PROPERLY ALIGNED POSITION! THE WARNING LIGHT CAME BACK ON THE NEXT MORNING, BUT SO FAR THE STEERING WHEEL HAS NOT CHANGED FROM IT'S PROPER POSITION.

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