NHTSA Complaint #10945171 — 2010 FORD F-150

ON JANUARY 7, 2017, THE TEMPERATURE OUTSIDE IN THE EVENING WAS AROUND 10 DEGREES FAHRENHEIT. I GOT INTO MY 2010 FORD F150M, STARTED IT ALLOWING THE ENGINE TO WARM THEN BEGAN DRIVING. THE SNOW WAS FALLING AND THEREFORE MY REAR WINDOW HAD A LIGHT AMOUNT OF SNOW ON IT AND WAS HARD TO SEE OUT OF. I TURNED ON MY REAR DEFROST FOR MY POWER SLIDING WINDOW, AND APPROXIMATELY TWO MINUTES LATER I HEARD A LOUD NOISE. I NOTICED A FEW MINUTES LATER MY LEFT REAR WINDOW PANEL WAS NOT DEFROSTING. I PARKED MY VEHICLE OVERNIGHT IN MY GARAGE AND IN THE MORNING REALIZED THE LEFT REAR WINDOW PANEL HAD BROKEN. UPON LOOKING AT IT FURTHER I FOUND THAT THERE WAS NO IMPACT FROM ANY OBJECT, AND THE GLASS FRAGMENTS WERE BEING HELD TOGETHER BY THE TINT. I BEGAN RESEARCHING FOR A PRICE TO GET MY WINDOW FIXED AND DISCOVERED HUNDREDS OF COMPLAINTS ABOUT THE WINDOW EXPLODING WHEN USING THE DEFROST. THERE HAD BEEN NO DAMAGE TO THE WINDOW PRIOR TO THIS EVENING AND THERE WAS NO IMPACT TO THE WINDOW WHEN IT OCCURRED. THE WINDOW DEFROSTER WAS BEING OPERATED AS I HAVE IN MULTIPLE VEHICLES. AFTER RESEARCHING THIS, I FOUND IT WAS A VERY COMMON ISSUE. ON 1/11/17, I CONTACTED FORD MOTOR COMPANY AND FILED A COMPLAINT AND WAS TOLD TO BEING MY VEHICLE INTO A FORD SERVICE FACILITY FOR POTENTIAL GOODWILL ASSISTANCE. I WAS TOLD BY THE FORD MOTOR COMPANY REPRESENTATIVE THAT HAD HAD HEARD OF THIS GLASS BREAKAGE BEFORE HOWEVER FORD HAS NO RECALLS ON MY VEHICLE FOR THIS REPAIR. ON 1/11/17, AT THE FORD SERVICE FACILITY THE VEHICLE WAS LOOKED AT, TOLD THAT THE REPLACEMENT WOULD BE AROUND $1000 AND THEY WOULD CONTACT FORD. ON 1/12/17, THE SERVICE FACILITY INDICATED THE FORD REGIONAL REPRESENTATIVE WAS CONTACTED AND NO ASSISTANCE WILL BE PROVIDED. I AGAIN CONTACT THE FORD, BUT WAS TOLD THE REGIONAL REPRESENTATIVE MADE THE DECISION AND NOTHING MORE WOULD BE DONE. ON 1/13/17, I PAID $585 TO HAVE THE GLASS REPAIRED.