NHTSA Complaint #10943915 — 2016 INFINITI Q70

BOTH MY WIFE AND I FEEL THAT THE HEATED STEERING WHEEL GETS TOO HOT TO COMFORTABLY HOLD CONTINUOUSLY. THIS ENCOURAGES THE DRIVER TO TURN OFF THE STEERING WHEEL HEATER WHILE DRIVING. UNFORTUNATELY, THE SWITCH IS LOCATED IN THE LOWEST BANK AT THE DRIVERS LEFT KNEE WHERE IT IS VERY DIFFICULT TO SEE. IT IS ALSO IN CLOSE PROXIMITY TO THE SWITCHES TO TURN OFF THE VEHICLE DYNAMIC CONTROL, BACK-UP COLLISION INTERVENTION AND WARNING SYSTEMS. ALL OF THE ABOVE COMBINED RESULT IN THE DRIVER HAVING TO DIRECT THEIR ATTENTION AWAY FROM THE ROAD AND TO THE LOWER CONTROL PANEL AND, IN ADDITION, MAKES IT LIKELY THAT THEY WILL INADVERTENTLY TURN OFF A VEHICLE SAFETY SYSTEM. THE SERVICE MANUAL PROVIDES A RANGE OF 68F - 86F. THE DEALER MEASURED MINE AT 120F. SINCE THIS CLOSELY MATCHED ANOTHER Q70 ON THE LOT IT WAS DEEMED "NORMAL". I SUBMIT THAT IT IS NOT AND BELIEVE THAT IT NEEDS TO BE ATTENDED TO BEFORE IT RESULTS IN AN ACCIDENT. *TR