NHTSA Complaint #10940324 — 2005 SAAB 9-2X

TAKATA RECALL I RECEIVED A NOTICE IN THE MAIL RECENTLY FROM GM THAT SAID I NEEDED TO MAKE A SERVICE APPOINTMENT TO GET THE PASSENGER AIRBAG INFLATOR REPLACED. IT SAID TO GO TO MY.GM.COM/RECALLS AND ENTER MY VIN. I DID THAT AND IT SHOWED TWO RECALLS: ONE FOR THE AIRBAG AND AN OLDER RECALL FOR THE CONTROL ARMS. I CALLED OURISMAN GMC IN ALEXANDRIA (HTTP://WWW.CHEVROLETOFALEXANDRIA.COM/) AND SPOKE WITH VON, WHO SAID HE WAS A SERVICE MANAGER. HE SAID THAT I DID NOT HAVE ANY OUTSTANDING RECALLS. I TOLD HIM I HAD GOTTEN A CARD AND THAT MY.GM.COM/RECALLS SAID I HAD A RECALL. HE SAID THAT THE FIX HAD NOT BEEN FIGURED OUT AND THAT'S WHY I WAS NOT SHOWING UP IN THEIR DATABASE. THIS IS NONSENSE - OTHER PEOPLE WITH THE SAME CAR HAVE HAD THIS FIX DONE. HE REFUSED TO LOOK IN MY.GM.COM/RECALLS AND KEPT REPEATING THAT HE COULD ONLY USE HIS SYSTEM. I THEN CALLED ROUTE 1 BUICK GMC (HTTP://WWW.ROUTE1BUICKGMC.COM/) AND SPOKE WITH A SERVICE PERSON NAMED DIANA. SHE GAVE ME THE SAME STORY BUT WAS AT LEAST MORE POLITE ABOUT IT. THIS RECALL HAS BEEN OUTSTANDING FOR 18 MONTHS AND THE SUSPENSION RECALL HAS BEEN OUTSTANDING FOR FIVE YEARS. THEY HAVE REFUSED TO HELP ME. I COULD GET INTO AN ACCIDENT TOMORROW AND BE KILLED BY MY CAR'S AIRBAG. NEITHER PERSON WAS INTERESTED IN RESEARCHING OR ATTEMPTING TO FIGURE OUT WHY THERE WAS A MISMATCH. THIS IS NOTHING SHORT OF NEGLIGENCE. I GOT A RECALL NOTICE IN THE MAIL AND IT IS ALSO REFLECTED ON SAFERCAR.GOV.