NHTSA Complaint #10938677 — 2012 KIA SPORTAGE

WHILE DRIVING ON THE HIGHWAY, WE HEARD A THUMP FROM OUR 2012 KIA SPORTAGE. WHEN WE GOT HOME, MY HUSBAND CHECKED THE ENGINE AND HE FOUND WE HAD NO OIL. WE NEVER HAD A CHECK ENGINE OR OIL LIGHT COME ON AND NEVER HAD AN OIL SPOT UNDER OUR CAR. WE TOOK IT TO OUR KIA DEALER AND WAS TOLD IT NEEDED A NEW ENGINE. AFTER READING OTHER COMPLAINTS ABOUT THE SAME ISSUE, I REALIZE WE WERE VERY LUCKY WE WERE ABLE TO MAKE IT HOME WITH OUR CAR THAT NIGHT. OUR KIA HAD LESS THAN 35,000 MILES ON IT AND WE CHANGED THE OIL REGULARLY , SO WE JUST KNEW IT WOULD BE UNDER WARRANTY. HOWEVER, BECAUSE MY HUSBAND DID SOME OF THE OIL CHANGES HIMSELF, THEY WOULD NOT HONOR THE WARRANTY- HE DIDN'T HAVE ALL OF THE RECEIPTS FOR THE OIL AND FILTERS SINCE 2012. THE RECEIPTS WE COULD PROVIDE FROM BUSINESSES THAT DID OIL CHANGES AND SOME COPIES OF RECEIPTS MY HUSBAND COULD GET FROM THE AUTO PARTS STORES SHOWED THAT THE OIL WAS CHANGED OFTEN, BUT WE DIDN'T HAVE ALL THE RECEIPTS. REGARDLESS, A VEHICLE WITH LESS THAN 35,000 MILES, WITH PROOF OF SEVERAL OIL CHANGES, NOT EVER HAVING A CHECK ENGINE OR OIL LIGHT COME ON, AND NO OIL SPOTS WHERE IT'S PARKED EVERY DAY- SHOULD NOT RUN OUT OF OIL AND NEED A NEW ENGINE. I KNEW THIS HAD TO BE A DEFECT WITH KIA ENGINES AND AFTER READING MANY COMPLAINTS FROM OTHER KIA OWNERS, IT'S OBVIOUSLY A KNOWN AND DANGEROUS DEFECT AND NEEDS TO BE ADDRESSED. *TR