NHTSA Complaint #10938425 — 2007 BMW X5

TL* THE CONTACT OWNS A 2007 BMW X5. WHILE OPERATING THE VEHICLE, THE ENGINE WOULD SUDDENLY SHUT OFF. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE WATER PUMP WAS FAULTY. THE WATER PUMP WAS REPAIRED, BUT THE FAILURE CONTINUED. THE WATER PUMP WAS REPLACED ON THREE SEPARATE OCCASIONS. THE MANUFACTURER WAS NOTIFIED OF THE FAILURES. THE CONTACT RECEIVED THE RECALL NOTICE FOR NHTSA CAMPAIGN NUMBER: 16V364000 (AIR BAGS) IN MAY OF 2016. AFTER CONTACTING THE DEALER AND THE MANUFACTURER ON MULTIPLE OCCASIONS, THE CONTACT WAS INFORMED THAT THE PARTS NEEDED FOR THE RECALL REMEDY WERE STILL NOT AVAILABLE AND NO ESTIMATED TIME FOR RECEIVING THE PARTS COULD BE PROVIDED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.