NHTSA Complaint #11690001 — 2007 BMW X5

STEERING issue reported to NHTSA

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Complaint Details

ODI Number 11690001
Vehicle 2007 BMW X5
Component STEERING
Date of Incident
Date Filed
Mileage 112,000 miles
Crash No
Fire No
Injuries 0
Deaths 0
Vehicle Towed No
State MD

Consumer Description

The contact owns a 2007 BMW X5. The contact stated that while driving at an undisclosed speed, the vehicle lost power steering functionality. The contact used force to pull over to the side of the road. The messages "Active Steering Inactive" and "Change of Steering Wheel and 4WD Malfunction" were displayed. The braking system warning light was illuminated. The vehicle was towed to the dealer, where it was diagnosed and determined that the foot module had failed. The foot pedal was replaced; however, the failure persisted. The vehicle was taken back to the dealer three times. The contact stated that on a separate occasion, the vehicle failed to accelerate as intended while depressing the accelerator pedal and the vehicle stalled. The vehicle was taken back to the dealer, where it was diagnosed with an unknown failure. The cooling system was replaced. The contact related the failures to NHTSA Campaign Numbers: 13V045000 (SERVICE BRAKES, HYDRAULIC, SERVICE BRAKES) and 12E029000 (ENGINE AND ENGINE COOLING); however, the VIN was not included. The manufacturer was made aware of the failure. The failure mileage was approximately 112,000.

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