NHTSA Complaint #10938407 — 2016 FORD EXPLORER

PURCHASED A USED 2016 FORD EXPLORER W/24K ON 8/23/16. CAB FILLS WITH CARBON MONOXIDE. CALLED DEALERSHIP, WE WERE 260 MILES AWAY, THEY SAID IT WAS AN EASY FIX, WAS TOLD TO TURN OFF RECYCLE FOR OUR TRIP BACK. TOOK VEHICLE BACK TO DEALERSHIP. THEY WERE AWARE OF THE PROBLEM AND USED TSB FIX FOR THIS PROBLEM. I TALKED TO THE FINANCE MANAGER AND HE SAID HE WAS IN THE PROCESS OF BACKING OUT A DEAL BECAUSE OF THIS VERY SAME PROBLEM AND WHEN ASKED IF THEY COULDN'T FIX IT WHAT WOULD HAPPEN? I WAS TOLD THEY'D HAVE TO GET US INTO SOMETHING ELSE. THE FIX WAS TO RE-CALIBRATED THE RECYCLE SWITCH TO TURN OFF UPON HEAVY ACCELERATION. THE PROBLEM IS WE LIVE IN ARIZONA, TO USE MAX AC, THE RECYCLE FEATURE HAS TO BE ON. TOOK VEHICLE BACK TO DEALERSHIP FOR THIS PROBLEM AND OTHER ITEMS NEEDING FIXED. WAS INFORMED BY DEALERSHIP SERVICE WRITER, HE HAD CONTACTED FORD TECH, CURRENTLY THERE'S NO FIX FOR THE KNOWN PROBLEM. PURCHASED A CO TESTER. ACCELERATING (65 TO 75MPH) UP STEEP INCLINES AND ON SOME LOWER INCLINES AT HIGHER SPEED AND PASSING, TESTED WITH METER AND HAD READINGS FROM 29PPM TO 112PPM. AT TIMES STAYING AT 34PPM. MY WIFE HAS TO TRAVEL 120 MILES ROUND TRIP, ON A WEEKLY BASIS, THAT INCLUDES THE INCLINES WHERE TEST RESULTS WERE PERFORMED. SHE PICKS UP OUR 3 GRANDCHILDREN FROM THERE AND ALSO TRANSPORTS HER 84 YEAR OLD MOTHER TO AND FROM THE HEART AND PULMONARY SPECIALIST AT THE HOSPITAL AT THAT LOCATION. MY WIFE ALSO HAS A HEART CONDITION. EXPOSURE TO THESE CARBON MONOXIDE FUMES ARE UNACCEPTABLE. I HAVE PHOTOS OF THE DETECTOR WITH VARIABLE READINGS. THERE SHOULD BE ABSOLUTELY NO CARBON MONOXIDE COMING INTO THE CAB OF ANY VEHICLE FOR ANY LENGTH OF TIME. IT IS ESPECIALLY DANGEROUS TO MY FAMILIES HEALTH, EVEN IN SMALL AMOUNTS. FORD NEEDS TO BUY THIS HEALTH HAZARD BACK AND PERFORM A RECALL. WE ARE HEADED TO THE DEALERSHIP[ TOMORROW TO COMPLAIN ONCE AGAIN.