NHTSA Complaint #10938321 — 2015 KIA SORENTO

LEASED A 2015 KIA SORRENTO, IN MY THIRD YEAR OF LEASE, REGULAR OIL CHANGES EVERY 3 MONTHS, HEARD A KNOCKING SOUND IN ENGINE AT APPROX. 35,000 MILES ON MY WAY HOME FROM MY SON'S HOCKEY GAME ON THE HIGHWAY WHICH GOT LOUDER AND LOUDER. TOOK IT TO THE KIA DEALER AND IMMEDIATELY THE SALES PERSON INFORMED ME THAT IT WAS THE CONNECTOR ROD FAILURE WITHOUT EVEN WORKING ON THE CAR. SHOWED KIA ALL MY RECEIPTS FOR OIL CHANGES, WAITED TWO WEEKS TO HEAR BACK FROM THEM, FINALLY I CALLED AND THEY OFFERED TO PAY FOR ENGINE BUT I WOULD BE ON THE HOOK FOR 1200 ON LABOR. NOT SURE WHY I AM ON THE HOOK FOR LABOR ON A FAULTY ENGINE. THEY CLAIMED THERE WAS SLUDGE IN THE ENGINE. LOOKED ONLINE AND SAW A RECALL FOR OPTIMA ENGINE CONNECTING ROD FOR KIA IN WHICH THEY ARE EXTENDING THEIR WARRANTY FROM 100,000 MILES TO 120,000 MILES BECAUSE OF THE SAME CONNECTING ROD PROBLEM. SO THEY KNOW THEY HAVE AN ISSUE WITH THIS PART BUT STILL WANTS ME TO PAY FOR SOME OF THE COST. I DON'T HAVE 1200 TO PAY FOR THE REPAIR, ITS NOW GOING ON 3 WEEKS WITHOUT THE VEHICLE WHILE THEY REVIEW MY CLAIM, NO RENTAL VEHICLE, AND I AM EXPECTED TO PAY ON A LEASE OF A VEHICLE I DON'T HAVE. VEHICLE IS STILL IN REPAIR SHOP.