NHTSA Complaint #10937508 — 2011 VOLKSWAGEN JETTA

VISIBILITY/WIPER issue reported to NHTSA

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Complaint Details

ODI Number	10937508
Vehicle	2011 VOLKSWAGEN JETTA
Component	VISIBILITY/WIPER
Date of Incident	December 6, 2016
Date Filed	December 26, 2016
Mileage	60,000 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	CO

Consumer Description

WHEN COLD, THE WINDSHIELD WIPERS WON'T WORK UNTIL IT WARMS UP ENOUGH. IF YOUR DRIVING AND IT GETS COLD, LIKE DURING SNOWSTORM, THEY QUIT WORKING. I HAVE LOOKED ONLINE AND HAVE ENCOUNTERED MANY INSTANCES OF THIS. THE COST IS AROUND $500 TO $1000 FOR PARTS AND LABOR FOR..., MAYBE THE MOTOR, MAYBE THE WIPER TRANSMISSION, MAYBE BOTH. NONSENSE! THIS IS A HUGE SAFETY ISSUE. PLEASE DO SOMETHING AND ISSUE A RECALL FOR THIS PROBLEM IS OCCURRING WITH DIFFERENT VEHICLES OVER MANY YEAR MODELS. JUST DO AN ONLINE SEARCH FOR WINDSHIELD WIPER PROBLEMS AND NARROW THE RESULTS TO WIPERS WON'T WORK WHEN ITS COLD. DEALER SAYS WE'VE NEVER ENCOUNTERED THAT. I CAN'T BELIEVE IT IF THEY KNOW WHAT THEY HAVE TO REPLACE. PLEASE HELP. PEOPLE ARE IN DANGER. *TR

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