NHTSA Complaint #10937386 — 2011 CADILLAC SRX

ON SEVERAL OCCASIONS, THE HATCHBACK LIFTGATE OPENED BY ITSELF. THEN IT WOULD NOT OPEN AT ALL WHICH DOESN'T ALLOW ANY ACCESS TO THE REAR CARGO AREA WHERE FLAT TIRE REPAIR GEAR IS LOCATED. I THEN DETERMINED THAT THE EXPENSIVE ELECTRICAL LIFTGATE MECHANISM BECAME SUBMERGED IN WATER FROM SUNROOF DRAIN TUBES THAT FAIL TO DRAIN RAIN TO THE GROUND. A FURTHER LOOK REVEALED THAT THE FRONT SEAT AND REAR SEAT FLOOR MATS WERE SATURATED WHERE ELECTRICAL CABLES ARE ROUTED. CAN YOU PROVIDE ME WITH A COPY OF NHTSA REFERENCE # 10078604 OR TSB REFERENCE # PIC-5260-A OR ANY OTHER INFORMATION WHY GENERAL MOTORS HASN'T RECALLED CADILLACS WITH THIS UNSAFE CONDITION.