NHTSA Complaint #10937279 — 2012 KIA SPORTAGE

OUR 2012 KIA SPORTAGE BROKE DOWN OVER A MONTH AGO AFTER MY WIFE AND DAUGHTER HAD JUST GOT OFF THE PA TURNPIKE, THEY HAD STOPPED AT A MALL AN HOUR FROM HOME AFTER TRAVELING ALL DAY. WHEN THEY RETURNED TO THE CAR FROM SHOPPING, IT WOULDN'T START. IT WAS TOWED TO GATEWAY KIA OF WARRINGTON AT THE ADVICE OF KIA CORPORATION OF AMERICA, BECAUSE THAT WAS THE CLOSEST DEALERSHIP. AFTER SITTING THERE FOR ALMOST FIVE DAYS AND NO CALL FROM THEM, AND MULTIPLE INQUIRIES BY US, THEY FINALLY TOLD US THAT IT WAS ENGINE FAILURE. THEY RAN BASIC DIAGNOSTIC TESTS AND NEVER WENT ANY FURTHER AS FAR AS LOOKING INTO THE ENGINE. BECAUSE WE WERE THE SECOND OWNER OFF A ONE YEAR LEASE, WE WEREN'T ELIGIBLE FOR THE ORIGINAL 10 YEAR/100,000 WARRANTY. OUR WARRANTY WAS NOW 5 YEARS/ 50,000 MILES. OUR CAR HAS 70,0000 MILES. SO NOT COVERED WE HAVE BEEN TOLD. WE KEPT GOOD CARE OF THIS CAR WITH REGULAR OIL CHANGES AND STATE INSPECTIONS. AFTER BEING TOLD THAT WE WERE NOT GOING TO BE COVERED, WE STARTED RESEARCHING THIS PROBLEM. SOON AFTER WE FOUND A LAW FIRM THAT WAS HEADING A CLASS ACTION SUIT AGAINST KIA. THE LAWSUIT ALLEGED THAT KIA HAS AN ONGOING PROBLEM WITH SOME OF THEIR ENGINE, WHICH INCLUDES OUR VEHICLE AND ENGINE. WE WERE ALSO NOTIFIED THAT THE LAW FIRM HAD CEASED TO PURSUE THE SUIT BECAUSE KIA HAD AGREED TO FIX THE ENGINES FOR THE VEHICLES INCLUDED IN THE SUIT. KIA HAS DENIED TO COVER OUR CAR UNDER THIS SPECIAL EXTENDED WARRANTY WHICH WOULD INCLUDE 10 YEARS/120,000 MILES NOW. WE HAVE BEEN PASSED AROUND AND DENIED ALL THE UP TO THE CORPORATE OFFICES "ESCALATION OFFICE", WHICH HAS ULTIMATELY TOLD US THAT WE HAVE BEEN DENIED AND HAVE REACHED THE HIGHEST OFFICE AVAILABLE FOR COMPLAINT/APPEALS AND THERE IS NOTHING THAT WE DO ANY LONGER. WE STILL OWE ALMOST $10,000 ON THIS CAR, WHICH WILL BE A TOTAL LOSS IF IT ISN'T FIXED UNDER EXTENDED WARRANTY OR BY US AT A COST OF ALMOST $5000.