NHTSA Complaint #10936753 — 2015 FORD EXPLORER

THIS CAR WAS BOUGHT NEW WITH LESS THAN A 100 MILES ON IT, AT ABOUT 7000 MILES WHILE ENTERING I 495 FROM A RAMP I STEPPED ON THE GAS AND THE STEERING LOCKED UP I QUICKLY TOOK MY FOOT OFF THE GAS AND THE STEERING UNLOCKED,I VISITED THE DEALER AND COMPLAINED THE CAR WAS CHECKED NO PROBLEM WAS FOUND ,AT 32000MILES I STARTED HEARING NOISES FROM THE FRONT OF THE CAR SOMETIMES WHILE BACKING UP THIS WAS INTERMITTENT AND I WAS NEVER ABLE TO DUPLICATE THE NOISE AT THE DEALER UNTIL I HAD A COMPLETE FAILURE AT 42700+ MILES THE NOISE WAS OCCURRING CONSTANTLY,THE DEALER' S DIAGNOSIS WAS FAILURE OF THE STEERING BOX,I AM NOT AN EXPERT BUT THIS IS A DANGEROUS PROBLEM THE FAILURE OCCURRED WHILE I WAS DRIVING AT 20 MILES PER HOUR ON CITY STREETS,IF I HAD BEEN ON THE FREEWAY AT 70 MILES AN HOUR IT COULD HAVE CREATED AN ACCIDENT WITH INJURIES AND WHO KNOWS WHAT ELSE TALKING TO THE MANUFACTURER IS USELESS MY COMPLAINT WAS AND IS BEEN IGNORED I THINK THIS CAR HAS A DEFECT IN THE STEERING SYSTEM THAT IS WORTH YOUR INVESTIGATING FOR THE CAUSE BEFORE SOMEONE IS SERIOUSLY HURT IN AN ACCIDENT.AS I WRITE THIS THE DEFECTIVE PART IS BEING REPLACED AT A FORD DEALER. *TR