NHTSA Complaint #10936691 — 2016 HONDA CIVIC

OUR 2016 HONDA CIVIC TOURING CAR EMERGENCY BRAKING SYSTEM FROM TIME TO TIME WOULD NOT WORK PROPERLY WHEN OPERATING UNDER NORMAL CIRCUMSTANCES. TOOK THE CAR INTO THE DEALERSHIP IN SCOTTSDALE, ARIZONA CALLED RIGHT HONDA. THEY TOOK THE CAR TWICE TO HELP FIX THE PROBLEM WITH THE AUTO BRAKING SYSTEM. NEVERTHELESS, RIGHT HONDA DROVE THE CAR AROUND 81 MILES AN HOUR. WE HAVE A GPS TRACKING DEVICE ON THE CAR THAT ALERTS US WHEN SOMEONE IS DRIVING UNPROFESSIONAL. THE RIGHT HONDA WAS SHOWN AND ASKED WHY THEY DROVE OUR CAR SO FAST AT AN UNPROFESSIONAL SPEED ON A PUBLIC STREET IN ARIZONA. THE SERVICE MANAGER JUST TOLD ME IT WAS FOR TESTING PURPOSES, TO GET THE CAR TO REACT. WE TOLD THEM THAT IT WAS VERY UNPROFESSIONAL TO DRIVE OUR CAR AT SUCH HIGH SPEEDS AND THEY ADDED THAT IF WE DO NOT LIKE IT WE CAN TAKE OUR CAR SOMEWHERE ELSE IN THE FUTURE. WE ALSO LET HONDA AMERICA KNOW ABOUT THE PROBLEM AND THEY JUST TOLD US THAT THEY ARE NOT RESPONSIBLE FOR RIGHT HONDA?S ACTIONS FOR THEIR UNPROFESSIONAL ACTIONS. THE GOOD NOTE IS THAT WE THINK RIGHT HONDA MIGHT HAVE FINALLY FIXED THE EMERGENCY BRAKING SYSTEM PROBLEMS WE WERE HAVING, WHEN OUR 2016 HONDA CIVIC TOURING CAR WOULD STOP BY ITSELF FROM TIME TO TIME WITHOUT AN OBJECT IN FRONT OF OUR CAR. BUT DO NOT LIKE HOW HONDA AMERICA AND RIGHT HONDA DEALERSHIP HANDLED THE SITUATION. FEEL THEY NEED A LOT OF HELP IN THE CUSTOMER SERVICE CATEGORY. INCLUDING, NO DEALERSHIP SHOULD DRIVE ANYONE?S CAR CRIMINALLY EVER. *TR