NHTSA Complaint #10936494 — 2012 DODGE CHARGER

MY LOW BEAM DOES NOT FUNCTION. I GOOGLED MY PROBLEM AND AN EDMONDS ARTICLE IDENTIFIED A RECALL ON POLICE VEHICLES ( P08 ) AND A SUBSEQUENT RECALL ON THE REST OF THE MODEL RUN. WHEN I CALLED THE RECALL LINE GIVEN FOR FCA I WAS TOLD IT DID NOT APPLY TO MY PROBLEM. I WAS TRANSFERRED TO CUSTOMER CARE WHO TOLD ME THEY WOULD DO NOTHING FOR ME SINCE THE RECALLS WERE VIN SPECIFIC. I ASKED IF THERE WAS A REPAIR I COULD ACCOMPLISH AND WAS TOLD I WOULD HAVE TO TALK TO A SERVICE REPRESENTATIVE. UNTIL I HAVE A REMEDY I WILL BE DRIVING AROUND WITH ONE HEADLIGHT. IT SEEMS RIDICULOUS THAT THE REPRESENTATIVE IN RECALL CAN AGREE THAT I HAVE THE AFFECTED WIRING IN MY VEHICLE, ACCORDING TO THE BUILD SHEET FOR MY VIN, BUT THEY WILL NOT MAKE THE REPAIR CALLED FOR IN THE RECALL ON THE DEFECT. *TR