NHTSA Complaint #10935899 — 2011 TOYOTA TACOMA

NHTSA REFERENCE ID NHTSA REFERENCE ID. HAD MY TOYOTA TACOMA CHECKED AFTER GETTING A RECALL NOTICE IN APRIL 2016. HAD MY INSPECTION DONE WHICH I WAS TOLD MY VEHICLE'S PART NEEDS TO BE REPLACED. HOWEVER THE PARTS ARE ON BACK ORDER CALL IN 6 MONTHS IT SHOULD BE IN.CALLED 6 MONTHS LATER NO PARTS ,KEPT CALLING THE DEALER NO RESPONSE.I STARTED TO HEAR A NOISE SO I CALLED TOYOTA USA AND WAS TOLD IF I CHOOSE I CAN HAVE IT DONE PRIVATELY AND SUBMIT THE NECESSARY PAPER WORK FOR REFUND. HAD THE PART CHANGED SUBMITTED ALL THE DOCUMENTS THEY CALLED THE MECHANIC VERIFIED ALL THAT WAS DONE ETC. WAITED 7 WEEKS ONLY TO GET A LETTER FROM TOYOTA USA SAYING THE WORK DONE ON MY VEHICLE WASN'T IN THE SCOPE OF THE RECALL!!!!!! ITS TOTALLY UNFAIR THAT MY VEHICLE WAS TARGETED FOR A RECALL THEY DIDN'T DO THE RECALL I DID AND TO BE TOLD NO REFUND. THEN THEY SHOULD HAVE STATED FROM THE BEGINNING THAT THEY WEREN'T GOING TO REFUND CUSTOMERS FOR THE NHTSA REFERENCE ID 14V604