NHTSA Complaint #10935636 — 2008 MAZDA CX-9 SUSPENSION

Complaint Details

ODI Number	10935636
Vehicle	2008 MAZDA CX-9
Component	SUSPENSION
Date of Incident	October 24, 2016
Date Filed	December 16, 2016
Mileage	81,000 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	OH

Consumer Description

MY COMPLAINT IS MAZDA REJECTED MY REIMBURSEMENT CLAIM BASED ON THEIR "POLICY" OF HAVING ONLY A MAZDA DEALER PERFORM THE REPAIRS. I DO NOT ACCEPT THE REJECTION. WE TRIED TO SCHEDULE WITH MAZDA. NO CHANCE. THEY ARE TOO BOOKED. MY WIFE IS A SCHOOL TEACHER. WE MUST HAVE THE VEHICLE. A LONG STORY SHORT, ATTACHED ARE (3) ITEMS: THE RECALL NOTICE FROM MAZDA, THE RECEIPT FROM MY EXCELLENT MECHANIC AND THE MAZDA REJECTION LETTER. MY GOAL HERE IS TO ALERT YOU THAT MAZDA IS BEING UNREALISTIC. MY MECHANIC IS AWARD WINNING (I WATCHED HIM REMOVE AN ENGINE FROM A PORSCHE 911. HIS A MASTER. ALSO, WE HAVE FOUR OLD CARS. MAZDA IS JUST STUPID. MAYBE YOU CAN USE THIS AS A CASE STUDY TO TRAIN NEW EMPLOYEES. I STILL WANT MY MONEY. SINCERELY [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

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