NHTSA Complaint #10930149 — 2012 GMC ACADIA

MY 2012 GMC ACADIA WAS INVOLVED IN GM SAFETY RECALL 14030 IN MAY 2014 CONCERNING THE 'SERVICE AIR BAG' LIGHT COMING ON (NHTSA CAMPAIGN NUMBER: 14V118000). EVEN THOUGH MY VEHICLE HAD NOT HAD THE PROBLEM, ON 09/24/14 MY DEALER PERFORMED THE RECALL BY REMOVING THE DRIVER AND PASSENGER SIDE IMPACT AIRBAG (SIAB) WIRING HARNESS CONNECTORS AND SPLICING AND SOLDERING THE WIRES TOGETHER. YELLOW ELECTRICAL TAPE WAS PLACED OVER THE SPLICES. VEHICLE HAD 16,924 MILES ON IT AT THAT TIME. SHORTLY AFTER THE REPAIR WAS DONE THE 'SERVICE AIR BAG' LIGHT STARTED COMING ON. WE QUICKLY DETERMINED THE LIGHT WOULD GO OUT IF WE "WIGGLED" THE YELLOW TAPE UNDER THE PASSENGER'S SEAT. GM ISSUED SERVICE BULLETIN 15536 IN AUGUST 2015. THEY HAD RECEIVED REPORTS THAT, IN SOME CASES, THE REQUIRED REPAIR FOR GM RECALL N14030 MAY HAVE BEEN INCORRECTLY PERFORMED BY THE DEALER SERVICE TECHNICIAN. UNDER THIS SPECIAL COVERAGE DEALERS WERE TO REMOVE THE SECTION OF THE WIRE WITH THE FAULTY REPAIR AND RE-CONNECT THE WIRES AT NO CHARGE TO THE CUSTOMER. GM IDENTIFIED ALL VEHICLES INVOLVED WITH 15536 BY VIN ON THE APPLICABLE WARRANTIES SECTION IN GM GLOBAL WARRANTY MANAGEMENT SYSTEM. WHEN I TOOK MY VEHICLE IN TO HAVE THE 'SERVICE AIR BAG' LIGHT PROBLEM FIXED, THE DEALER SAW THE LIGHT WAS ON BUT THEIR SCAN REVEALED NO CODES. HE SAID THIS WAS NOT THE SAME ISSUE AND MY VIN WAS NOT INCLUDED IN THE SERVICE BULLETIN ANYWAY. THE DEALER NOR GM CUSTOMER SERVICE COULD EXPLAIN WHY ALL VINS INVOLVED WITH THE ORIGINAL RECALL (14030) WERE NOT COVERED BY 15536. THIS IS A SAFETY ISSUE (AIR BAGS WILL NOT DEPLOY WITH "SERVICE AIR BAG" LIGHT ON) AND GM APPEARS TO HAVE ARBITRARILY DETERMINED SOME VINS HAD GOOD REPAIRS AND SOME OTHERS MAY NOT. I THINK IT IS ONLY FAIR AND LOGICAL THAT ALL VINS INVOLVED WITH RECALL 14030 SHOULD BE INCLUDED IN SERVICE BULLETIN 15536 AND REQUEST YOUR HELP TO MAKE THAT HAPPEN. *TR